Job Title: Passenger Services Agent (Fresher Diploma Customer Service Jobs)
Organisation: Uganda Airlines
Duty Station: Entebbe International Airport, Uganda
Reports to: Designated Supervisor
About Organisation:
Uganda Airlines is the flag carrier of Uganda. The company is a revival of the older Uganda Airlines which operated from 1977 until 2001. It began flying in August 2019.
Job Summary: The Passenger Service Agent is responsible for delivering exceptional service to passengers at various touchpoints, ensuring a seamless and positive travel experience. This role involves assisting passengers with check-in, baggage handling, and addressing inquiries or concerns promptly and professionally.
Key Duties and Responsibilities:
- Assist passengers with check-in procedures, including verifying travel documents and issuing boarding passes.
- Provide information about flight schedules, delays, cancellations, and baggage policies.
- Handle passenger inquiries and resolve complaints in a courteous and efficient manner.
- Manage baggage check-in, ensuring proper tagging and compliance with weight restrictions.
- Assist passengers with special needs, such as unaccompanied minors, elderly travelers, or those requiring wheelchair assistance.
- Coordinate with other airline staff to ensure smooth boarding processes.
- Monitor and report any irregularities or issues to the appropriate departments.
- Maintain up-to-date knowledge of airline policies, procedures, and services.
- Promote additional services and products to passengers, enhancing their travel experience.
- Always ensure compliance with safety and security regulations.
Qualifications, Skills and Experience:
- A minimum high school diploma: a bachelor’s degree in a related field is advantageous.
- At least 1 year of experience in passenger service, preferably in the airline or hospitality industry.
- Proficiency in using computer systems and airline reservation software.
- Strong communication and interpersonal skills.
- Ability to handle stressful situations and resolve conflicts effectively.
- Attention to detail and organizational skills.
- Knowledge of airline safety and security procedures.
Key Competencies:
- Passenger-focused with a commitment to providing excellent service.
- Adaptability and flexibility in a dynamic work environment.
- Problem-solving skills and the ability to think quickly on your feet.
- Team player with the ability to work collaboratively with colleagues.
- Professional demeanor and appearance.
- Fluency in English; proficiency in additional languages is a plus.
How to Apply:
All candidates who wish to join Uganda Airlines in this capacity should apply online at the link below.
Deadline: 27th June 2025 by 5:00pm
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