Job Title: Document Verification Agent (Fresher Diploma Jobs)
Organisation: Uganda Airlines
Duty Station: Entebbe, Uganda
Reports to: Supervisor-Travel documents
About Organisation:
Uganda Airlines is the flag carrier of Uganda. The company is a revival of the older Uganda Airlines which operated from 1977 until 2001. It began flying in August 2019.
Job Summary: Implement and perform Document Verification Unit activities to ensure compliance with regulations, standard operating procedures and to reduce UR’S risk exposure to penalties.
Key Duties and Responsibilities:
- Verify and profile travelling passenger documents to ensure timely identification of improper / inadequate documents
- Identify improper / fraudulent documents to identify violations of immigration regulations in a timely manner.
- Immediately inform the Supervisor in regards to any suspicious documentation.
- Verify and confirm authenticity of visas
- Properly implement regulations and DVU procedures to ensure compliance in case of passengers returned due to improper travel documents
- Support governmental authorities and internal Security during investigations resulting from fraudulent documents identification
- Manage complex issues resulting from DVU procedures enforcement to reduce impact on customer service level
- Maintain a high level of customer service while implementing DVU procedures to reduce the impact on guests satisfaction
- Collaborate with Airport authorities and other departments to ensure enforcement of immigration regulations and timely identify violations
- Create internal and legal reports to accurately communicate inspections outcomes to authorities and Uganda Airlines Operations.
- Escort special and VIP guests at the Hub when required to provide support to specific passengers.
- Have knowledge of various restrictions to enter specific countries e.g. yellow fever, covid-19 etc.
Qualifications, Skills and Experience:
- Diploma and 2 years’ experience in document verification
- Relevant experience with an Airline or GHA
- Airport operations trainings
Key Competencies:
- Fluent in both oral and written English.
- Good work speed
- Analytical skills
- Organizational skills.
- Confidentiality
- Honesty
- Attention to detail
How to Apply:
All candidates who wish to join Uganda Airlines in this capacity should apply online at the link below.
Deadline: 27th June 2025 by 5:00pm
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