Job Title: Lead KYC
Organization: Airtel Uganda
Duty Station: Kampala, Uganda
About the Company:
Airtel was launched in Uganda in 1995 and is Uganda’s most innovative mobile phone operator, which has introduced many “firsts” in the telecommunication sector such as: Pre-paid plans, Post-paid plans, International roaming, Dedicated customer care, One rate to all networks, Fax and Data, Call forwarding, Per second billing, Freedom Forever and Mobile Top up. Airtel Uganda Limited is the country’s fastest growing telecom company, and a subsidiary of Bharti Airtel Limited – a leading global telecommunications company with operations in 16 countries across Asia and Africa.
Job Summary: Responsible for ensuring Know your Customer (KYC) and simswap compliance of the overall active base as per regulator guidelines for all prepaid, postpaid, Merchants and Agents
Key Duties and Responsibilities:
Ensure revenue generation and protection
- Drive overall KYC and simswap compliance
- Ensure partner alignment to gross adds and simswap KYC compliance
- Steer Airtel Mobile Money gross adds compliance
- Minimize and prevent fraud and misuse of data.
Ensure customer onboarding experience
- Ensure activation of all simcards within Service Level Agreement (SLA)
- Close all KYC complaints within SLA/TAT
- Timely customer feedback following KYC compliant resolution.
- Drive KYC war room discussions to support field teams.
- Adherence to 3rd level escalation SLAs with supporting functions
Ensure adherence to KYC processes
- Writing correct processes and minimize errors.
- Closure of internal & external process audit observations on KYC compliance.
- Adhere to KYC process and UCC policy guidelines
- Adhere to partner governance framework as per set guidelines
- Recommend and raise change requests (CR) for process improvements and gaps closure
- UAT Testing pre and post deployment of new changes
- Review and approve partner billing
MIS Reporting
- Monthly KYC and simswap report submission to stakeholders
- Track and analyze all KPI’s for improvement
- Use reports to make decisions in consultation with business.
Qualifications, Skills and Experience:
- Bachelor’s degree in business administration or any related field
Working Experience
Must have
- At least 5 years of experience in customer service and compliance environment
- Skills critical to the role:
- Ability to build & manage processes
- Good Collaborator and Coordinator
- High Integrity
- Visibly a hard worker
- Ability to deliver through teams
- Ability to analyze numbers and take corrective action
- Personal initiative and ability to work independently
- A high degree of integrity and ability to deal with confidential information is required.
- Ability to quickly react to the ever-changing environment
- Attention to detail
- Self-motivated, enthusiastic, energetic
- Able to operate in a performance driven team
- Ability to work under pressure and odd hours
- Excel proficiency
How to Apply:
Interested candidates are invited to send their CV, cover letter, and relevant academic documents in PDF or MS Word format to exechire@truenorthafrica.com Please indicate the specific role Lead KYC by Tuesday, 3rd June, 2025.
All applications shall be acknowledged as received but only shortlisted candidates will be contacted.
All applicants should share their CV’s and Cover Letters in PDF or MS Word STRICTLY.
For any inquiries on this career opportunity and the application process please e-mail. s.ashaba@truenorthafrica.com
Deadline: 3rd June 2025.
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