Job Title: IT Operations & SAP Systems Manager
Organisation: BTS Clearing and Forwarding Limited
Duty Station: Kampala, Uganda
About Organisation:
BTS Uganda Ltd is a privately owned company, founded in the year 1995 with the intent to provide top notch clearing & forwarding solutions to various clients in the East & Central African region. Over the last 26 years, the company has built a positive rapport in the market with continual logistics contracts with a number of key profile clients (both from the Public & Private sector).
Job Summary: Lead the development and management of technological infrastructure and oversee SAP implementation. This position will be responsible for optimizing business processes, improving system performance, and ensuring reliable and efficient IT operations across all departments.
Key Duties and Responsibilities:
SAP Implementation & Optimization
- Lead comprehensive workflow reviews across departments to identify gaps and finalize configurations within SAP, ensuring all branches are integrated
- Spearhead automation initiatives for manual processes, with particular focus on Customer Care and Finance units to reduce duplication and streamline operations
- Develop and implement department-specific SAP usage checklists to ensure consistent system utilization for core tasks
- Establish and manage structured user engagement forums and feedback mechanisms to build user confidence and address pain points
- Design and implement a clear support framework with defined Service Level Agreements (SLAs)
- Create and maintain a central communication platform for all SAP updates and changes
- Initiate and oversee a master data cleanup initiative to standardize and validate existing records across all modules
- Collaborate with functional leads to define, build, and validate key operational and managerial reports within SAP
- Implement routine data governance checks to maintain integrity of newly entered data
- Manage the integration of SAP with Uganda Revenue Authority’s EFRIS system to eliminate parallel invoice processing
IT Infrastructure & Support
- Deploy and manage centralized performance monitoring tools to track IT health metrics and identify bottlenecks
- Conduct system audits, carry out risk assessments, and document any anomalies detected.
- Implement and oversee a helpdesk/ticketing system for support request management and performance tracking
- Design and deliver training programs for IT staff and end-users on new systems and processes
- Develop and enforce access policies with quarterly reviews of system permissions and roles
- Create, implement, and maintain IT policies and Standard Operating Procedures (SOPs) across all departments
- Document and update infrastructure architecture, system configurations, and support protocols
- Establish a centralized platform (SharePoint, Google Workspace, etc.) for report and documentation storage
- Implement and manage an asset tracking system for the full lifecycle of devices
- Oversee the provision of essential equipment (laptops, email accounts) to users handling sensitive information
- Manage IT budget allocation for hardware upgrades and replacements
OTC
- Lead migration of internet connectivity to fiber cable across all locations
- Establish and implement regular computer servicing schedules for all sites
- Manage CCTV camera systems including password management and access protocols
- Install and maintain firewalls and other security measures to protect against external intrusion
- Oversee Microsoft 365 license renewals including Microsoft Co-Pilot implementation
- Coordinate the provision of extended monitors to accommodate new system requirements
- Manage the ISP for better connectivity.
- Ensure setup of Geofences in OTC to know exact position of tracking as per operations requirement.
- Liaise with the operations team to make sure the required truck information from the transporters is updated in OTC system.
Key Performance Indicators
- All Projects are delivered on time.
- Review OTC reports and take appropriate action
- Assess and train all staff on the OTC system
- Maintain the best practices across all systems.
- Effective utilization of resources/team in IT department.
- Knowledge sharing in terms of new systems and processes.
- Adhere to safety measures across the group.
- Support all departments to optimize the business flows for easy adoption.
Qualifications, Skills and Experience:
- Bachelor’s degree in Information Technology, Computer Science or any other related qualification
- SAP certification and experience in implementation and optimization
- Should have Knowledge in Data warehouse Management.
- Should have Knowledge in Database Management like Microsoft SQL Server and Crystal reports.
- Should have Data Analytics and Software Programming skills.
- Experience in training and change management
- PGD or related professional qualifications are an added advantage.
Experience
- At least 5 years’ experience in a similar position of which 3 years should be at
- management level
Core Competencies & Knowledge
- Administration skills
- Communication skills
- Planning & Organizing
- Conflict resolution
- Problem solving
- Interpersonal skills
- Analytical mindset and data-driven decision-making.
How to Apply:
Interested candidates are invited to send their CV and cover letter in Ms Word or Pdf to [email protected] with email subject as IT Operations & SAP Systems Manager
All applications shall be acknowledged as received but only shortlisted candidates will be contacted.
All applicants should share their CV’s and Cover Letters in PDF or MS Word STRICTLY.
For any inquiries on this career opportunity and the application process please e-mail. [email protected]
Deadline: 31st May, 2025.
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