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Job Title:  Debt Recovery Coordinator  

Organisation: NFT Consult Ltd

Duty Station:  Kampala, Uganda

Reports to: Credit Manager

About US:

NFT Consult Ltd is a business process outsourcing firm with offices in Uganda, South Africa, Kenya, Botswana Rwanda, Tanzania, Zambia, Burundi and South Sudan.

Client Brief:

Founded in 2012, Our client’s Vision is to build a world where people take control of their environment in rewarding and sustainable ways. They do this by developing and commercializing life-changing technology that solves the biggest daily challenges for the world’s 570 million smallholder farming households. Over the last 5 years, the company has grown significantly and now has employed 100+ people around the world.

Job Summary:   Working closely with the Head of Credit, the Debt Recovery Coordinator will ensure that ALL approved and disbursed PayG loans are fully repaid as stipulated in the terms and conditions to prevent loss to the institution due to non-repayment.

Key Duties and Responsibilities:

• Project relevant trends that affect the collectibles of the non-performing PayG portfolio and isolate potential problem areas.
• Monitor PayG loan repayments and initiate/recommend course of action.
• Instruct and Follow up with External Service providers on non-performing PayG accounts’ matters i.e. Debt collectors, auctioneers etc.
• Extract, confirm and transmit CRB information to the licensed Credit Reference Bureau.
• Conduct field customer visits (on a need basis) and telephone calls to follow up on payments and collect from PayG debtors.
• Execute the institution strategy in reducing the Non-performing PayG portfolio at the same time report Write offs, Collections, Repossessions etc.) on a regular pre-determined basis and provide information for business reporting.
• Ensure over 31-day arrears management for all disbursed PayG loans is fully executed.
• Ensure a record is maintained with track of all the recovery progress for all PayG loans in arrears.
• Ensure weekly arrears reports are prepared for all the regions and follow with them to ensure full repayment.
• Ensure demand letters are prepared and ensure that they are forwarded to the defaulting PayG customers.
• Ensure reports are prepared and recommendations made on bad debts to be written-off to the management for approval.
• Ensure an up to date register on loan related insurance claims is maintained and ensure prompt reimbursement from underwriters.
• Monitor debt collection response cycles and contacts as well as credit control performance for Non-performing PayG loans.
• Manage resource scheduling and the determination of priority of work and procedures to maximize production output and success levels for the field debt recovery officers.
• Report and monitor all risks associated with debt recovery.
• Generate compliance reports for use in decision making and performance appraisals.
• Perform any other duties within the scope of this position.

Qualifications, Skills and Experience:

• Business related degree, CPA qualification is an added advantage.
• At least four years of experience in debt collection and recovery environment (Practical experience in Lending and recovery).
• Knowledge in credit management and banking is an added advantage.
• Capacity and willingness to work for long hours and within strict deadlines.
• Excellent interpersonal skills with good leadership skills.
• Knowledgeable on the Financial services, Micro Finance and consumer lending sectors is a must.

How to Apply:

All suitably qualified and interested candidates should apply online through the NFT jobs portal.

Click Here

Deadline: 20^th April 2024

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