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Job Title:  IT End User Support Officer (Fresher Jobs)

Organisation: Prudential Uganda

Duty Station:  Kampala, Uganda

About US:

Prudential Plc is a company incorporated and with its principal place of business in England, and its affiliated companies constitute one of the world’s leading financial services groups. It provides insurance and financial services directly and through its subsidiaries and affiliates throughout the world. Prudential Uganda is a subsidiary of Prudential Plc UK, one of the leading insurance companies in the world.

Job Summary:   Reporting to the Senior IT Manager, the IT End User Support Officer will be part of the IT & Digital Transformation team and will provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware, and network-related problems. He/She will troubleshoot problems and advise on appropriate actions, ensuring smooth daily operations within the organization’s IT infrastructure.

Key Duties and Responsibilities:

• Provide technical support to end-users in person, via phone, email, or other communication tools.
• Diagnose and resolve technical hardware and software issues.
• Install, configure, and maintain computer systems and applications.
• Set up new user accounts and profiles and manage access control.
• Monitor and maintain computer systems, networks, and peripherals.
• Collaborate with IT team members to resolve complex issues and escalate problems when necessary.
• Ensure security measures are in place and update antivirus software regularly.
• Maintain documentation and records of IT issues and resolutions.
• Train users on basic IT functions and best practices.
• Other duties
• Perform any other duties as assigned by management

Qualifications, Skills and Experience:

• The applicant must hold a Bachelor’s Degree in Computer Science, Information Technology, or related field preferred.
• Proven work experience in IT support or similar role.
• Strong knowledge of computer systems, hardware, software, and networks.
• Experience with operating systems (Windows, macOS, Linux), office software, and productivity tools.
• Excellent troubleshooting skills and the ability to diagnose and resolve technical issues.
• Strong communication and customer service skills.
• Ability to work well independently and within a team.
• Certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or equivalent are a plus.
• Understanding of IT security principles and practices.

How to Apply:

All suitably qualified and interested candidates should send their updated CVs and academic documents to hr@prudential.ug and maureen.naggayi@prudential.ug

Deadline: 14th April 2024

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