Job Title: Call Centre Agent (Several No Experience Customer Service Jobs)
Organisation: Unifi Africa
Duty Station: Kampala, Uganda
About US:
Unifi is a fast-growing financial technology company currently operating in Zambia, Tanzania and South Africa and most recently Uganda. Unifi Uganda delivers personal lending products from branch-based channels, utilising internally generated software and lending products backed by internal IT and data analytics teams.
Job Summary: We are looking for energetic individuals with a good understanding of customer service principles and best practices to form part of our customer service call centre team.
Key Duties and Responsibilities:
Operational
- Answer incoming calls and respond to clients.
- Manage and resolve client’s complaints
- Sell and market Unifi Credit products to customers.
- Identify and escalate issues to supervisors.
- Provide product and service information to clients.
- Research required information using available resources.
- Research, identify, and resolve client’s complaints using applicable system.
- Process, queries, and applications (Employment verification, New employer and Data check).
- Route calls to appropriate personnel.
- Document all call information according to standard operating procedures.
- Recognize, document, and alert the management team of trends to clients calls.
- Follow up and encourage clients to make timely loan repayments/payables/arrears.
- Complete call logs and reports.
Other
- Actively participate in all brand awareness and marketing activities
- Maintain thriving relationships with customers and stakeholders.
- Make Unifi a fun place to work!
Qualifications, Skills and Experience:
The applicant should have relevant qualifications
How to Apply:
All prospective applicants should send their updated CVs to: [email protected]
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