Job Title: Customer Care Representative (Fresher Job Opportunities)
Organisation: M-KOPA
Duty Station: Kampala, Uganda
About US:
The scale and impact of our work is massive. M-KOPA is a fast-growing Fin Tech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives.
Job Summary: The Customer Care Representative will receive and handle all customer inquiries presented via phone and provide the necessary support required in relation to M-KOPA customer account or product(s) so as to achieve an overall positive customer satisfaction through first call resolution.
Key Duties and Responsibilities:
- Receive and handle all telephonic customer inquiries.
- Ensure all customer related issues or queries re addressed or escalated to the next level support if unable to resolve
- Document all customer interactions on the provided systems
- Ensure that customers are educated on the relevant M-KOPA products and processes
- Assist on any other customer care roles as assigned by a Customer Care Team Leader or Manager
Qualifications, Skills and Experience:
- At least six months and above experience in a front-line service or customer service capacity
- Demonstrates passion for handling customers and resolving difficult customers issues
- Demonstrates competency in the use of Microsoft Office suite
- Portrays a pleasant, friendly and patient attitude
- Excellent communication skills (both verbal and written) and listening skills
- Strong work ethic with the flexibility to work on different shifts
How to Apply:
All candidates should apply online at the link below.
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