Job Title: Digital Tech Support Supervisor
Organization: Nation Media Group
Duty Station: Kampala, Uganda
Reports to: IT & Digital Services Manager
About Organisation:
Nation Media Group (NMG) is Uganda’s most influential media house with operations in pnnt. broadcast and digital media, which attract and serve unparalleled audiences in the country and region. We are committed to creating value for our stakeholders and positively influencing society by providing content that informs educates, and entertains.
Job Summary: This is a senior technical and digital operations role responsible for the design, functionality, uptime, performance, security, and innovation of MPL’s digital platforms. The role supervises digital technical operations, integrates AI-driven automation tools, manages digital products, ensures high-quality user experience, and provides technical support across online, mobile, and emerging platforms.
Key Duties and Responsibilities:
- Responsible for project implementation, overseeing the process of creating digital media products from inception to finished product.
- Work collaboratively with content owners, editorial teams, commercial units and digital partners.
- Determine, conceptualize, design, develop and deliver digital media projects across web and mobile.
- Ensure 99% uptime and optimal performance of online platforms, hosting environments, CMS systems, APIs and mobile services.
- Implement and manage AI/automation tools for content optimization, metadata tagging, transcription, analytics, and newsroom workflows.
- Edit online and mobile content when assigned.
- Recognize and adhere to industry-standard digital production values (visual presentation, UI/UX flow, formatting, transitions, style guidelines).
- Provide design, technical support, and advisory on web, mobile, streaming and digital platforms.
- Convert wide variety of formatted materials into appropriate digital formats (image, audio, video, documents).
- Upgrade existing systems, perform scheduled updates and resolve technical platform issues to guarantee optimal performance.
- Maintain security standards, including vulnerability checks, CMS protection, and digital platform security best practices.
- Conduct training for content owners on CMS usage, digital publishing workflows, AI-assisted tools, platform access and best practices.
- Stay up to date with global trends in AI, digital media technology, content automation, web standards, and mobile innovation.
- Provide second-level support for all digital platforms and ensure 24-hour turnaround for digital complaints and 12-hour turnaround for ad-related requests.
- Perform special projects and any other duties as may be assigned.
- Provide continuous support and maintenance for all MPL websites and digital products.
Qualifications, Skills and Experience:
- Academic: University Degree in Computer Science, Information Technology, Software Engineering or any other related field from an accredited institution.
- Professional: Diploma / Certification in IT is required. Additional certifications in any of the following are an added advantage:
- Cloud Technologies (AWS / Azure / GCP)
- Cybersecurity
- AI/Automation Tools
- Digital Media Technology
- Experience: At least 3 – 5 years’ working experience in IT or digital media environment.
- Added experience in mobile content delivery systems, APIs, web hosting management, digital security, streaming technologies, and digital product support.
- Cloud Technologies (AWS / Azure / GCP)
- Cybersecurity
- AI/Automation Tools
- Digital Media Technology
Core Competencies:
- Proven experience using PHP, HTML, SQL, JavaScript, APIs, and industry-standard web technologies.
- Knowledge of modern development frameworks (e.g., Laravel, NodeJS, React, Vue) is an added advantage.
- Experience with e-commerce, mobile technologies, and content delivery systems.
- Strong understanding of CMS platforms (WordPress, custom CMS, digital newsroom systems).
- Familiarity with AI tools for digital content generation, optimization, tagging, and automation.
- Strong communication skills – both oral and written.
- Very strong interpersonal and problem-solving skills.
- High standards of integrity and professionalism.
- Excellent organizational, planning and multitasking abilities.
- Assertive, proactive and diligent with a commitment to high-quality service delivery.
- Creative and innovative, with a forward-thinking approach to digital transformation.
- Ability to prioritize, organize workload and manage projects to completion.
- Ability to work well under pressure and within tight deadlines.
- Ability to make sound judgments and provide guidance on matters regarding digital infrastructure and operations.
How to Apply:
All candidates should apply online at the link below.
Deadline: 5th December 2025
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