Job Title: Call Center Advisor (Customer Service Jobs)
Organisation: NFT Consult Limited
Duty Station: Kampala, Uganda
About Organisation:
NFT Consult Limited is a business process outsourcing firm with offices in Uganda, South Africa, Kenya, Botswana Rwanda, Tanzania, Zambia, Burundi and South Sudan.
Job Summary: Our client in the Energy Sector seeks to recruit a suitably qualified and results-oriented individual for the vacancy above.
As an electricity distributor, Our Client is licensed to distribute and supply electricity to customers. This mandate involves; the operation, maintenance and upgrade of electricity distribution infrastructure, electricity retail and provision of related services.
Key Duties and Responsibilities:
- Answering incoming calls and responding to customer’s emails.
- Managing and resolving customer complaints.
- Identifying and escalating issues to supervisors.
- Maintains communication equipment by reporting problems.
- Providing information to customers.
- Identifying, and resolving customer complaints.
- Routine calls to appropriate resources.
- Documenting all call information according to standard operating procedures.
- Following up customer calls where necessary.
- Upselling products and services.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
- Completing call logs and reports.
- Other duties as assigned.
Qualifications, Skills and Experience:
- Bachelor’s Degree in any field.
- Proficient in relevant computer applications.
- 1-2 years of experience in a call center environment.
- Knowledge of customer service practices and principles.
- Excellent data entry and typing skills.
- Flexible to work at night and weekends.
- Superior listening, verbal, and written communication skills.
- Ability to handle stressful situation appropriately.
- Must have knowledge with all social media apps i.e; Twitter, Instagram, WhatsApp, Skype and Facebook.
How to Apply:
All suitably qualified and interested candidates should apply online through the NFT jobs portal.
Deadline: 11th June 2025
For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline
Level of Education: Bachelor’s Degree
Work Hours: 8
Experience in Months: 12