Job Title: Scrum Master
Organisation: Ericsson
Duty Station: Kampala, Uganda
About the Company:
Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world’s mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.
Job Summary: Ericsson is seeking an experienced and dynamic Scrum Master to join our Mobile Financial Services (MFS) delivery team. In this role, you will lead agile project execution for cloud-based mobile wallet implementations across global markets. The ideal candidate will be a proactive and certified Scrum professional, capable of guiding cross-functional teams, managing multi-vendor environments, and ensuring the timely and high-quality delivery of complex MFS solutions.
Key Duties and Responsibilities: What You Will Do:
- Facilitate and lead daily Scrum ceremonies, sprint planning, reviews, and retrospectives.
- Drive agile delivery of end-to-end MFS projects across multiple geographies.
- Collaborate closely with product owners, stakeholders, and technical teams to ensure alignment and delivery.
- Track team performance, remove blockers, and continuously optimize workflows.
- Ensure transparency and visibility using tools like Jira, MS Visio, and MS Project.
- Handle escalations, manage risks, and support issue resolution with internal and external stakeholders.
- Promote Agile best practices, coach teams on frameworks like Scrum and SAFe.
- Coordinate with global and offshore teams, ensuring effective communication and delivery excellence.
- Support compliance with legal, financial, and security directives.
- Oversee team activities during scheduled maintenance windows, including off-hour support when required.
Qualifications, Skills and Experience: What You Will Bring:
- Bachelor’s degree in Engineering, Technology, or MCA (or equivalent).
- 8–12 years of total experience, with at least 2–4 years as a Scrum Master in IT or digital projects.
- Certified Scrum Master (CSM) or equivalent Agile certification is required; PMP/Prince2 is a plus.
- Experience in cloud-based mobile wallet, mobile money, or M-Commerce systems is preferred.
- Proficiency in agile project management tools and methodologies.
- Strong leadership, communication, and team facilitation skills.
- Ability to work in customer time zones and handle cross-regional team coordination.
- Exposure to multi-vendor environments, project planning, and ITIL processes.
- Passion for continuous improvement and agile delivery excellence.
How to Apply:
All candidates should apply online at the link below.
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