Job Title: Call Centre Agent (No Experience Jobs)
Organisation: VAAL Real Estate
Duty Station: Kampala, Uganda
About the Company:
Founded in the year 2017, VAAL Real Estate is a preeminent Real Estate Developer with over 15 years of international experience, serving buyers of luxury property in Africa. The company was built with the African spirit in heart and mind, bringing along the vast expertise in real estate development from Turkey and the Middle East. Currently VAAL has presence in Kenya, Ghana, Egypt, Turkey and the UK. We offer the African market a blend of modern architecture, unrivaled innovation, experience and market knowledge, the vision for industry leadership is uninterrupted.
Job Summary: Vaal Real Estate is hiring a Call Centre Agent
Key Duties and Responsibilities:
- Manage large amounts of inbound and outbound calls in a timely manner (answering of incoming calls, do follow up calls & cold calls).
- Assist at the front desk by manning the front desk, welcoming & greeting guests, answer client questions & complaints. Ensuring the front desk is tidy & presentable.
- Handle customer inquiries both telephonically and by email; Identify customers’ needs, provide customers with product and service information, research every issue and provide solutions and/or alternatives, seize opportunities to upsell products when they arise.
- Follow communication “scripts” when handling different topics.
- Route calls to appropriate resource.
- Use of the CRM; Enter new & update existing customer information, keep records of all conversations, document all call information according to standard operating procedures, Complete call logs, Produce call reports.
- Research required information using available resources.
- Attend exhibitions & activations to input data of leads captured.
- Any other duties commensurate with the grade and level of responsibility of this post.
- Supporting the overall marketing team.
Qualifications, Skills and Experience:
The applicant should have relevant qualifications
How to Apply:
Applications to be sent to recruitment@vaal.co.ug
Deadline: 10th June 2025
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