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Job Title:   Lead – Infrastructure and End User Support

Organisation: UAP Old Mutual Insurance

Duty Station: Kampala, Uganda

About US:

The UAP Old Mutual Group is an integrated Financial Service business comprising Faulu Microfinance Bank, UAP and Old Mutual. The Group, which is operational in East Africa services to more than 1.2 million customers across Kenya, Uganda, Tanzania, Rwanda and South Sudan. The UAP Old Mutual Group now comprises of three key players as a result of the acquisition of a controlling stake in Faulu in 2014 and UAP in 2015 by Old Mutual. The acquisitions resulted in Old Mutual Kenya UAP Holdings and Faulu Microfinance Bank, forming one of the largest financial services groups with a growing footprint in East and Central Africa. UAP and Old Mutual have been major players in the financial services market in East Africa for decades. The two entities have vast experience in Insurance, Investment, Asset Management and Banking, and are passionate about helping our customers achieve their financial goals.

Key Duties and Responsibilities:

• Provide hands-on technical leadership to facilitate the day-to-day IT needs of UAP-Old Mutual Uganda LTD. This involves managing and supporting end- user devices, servers, network infrastructure and telephony, and leading the help desk team.
• Contract team-specific deliverables with the Country ICT Manager.
• Manage and support all computer infrastructure (e.g., laptops, network devices, Telephony, and servers).
• Perform hardware and software audits to ensure compliance with licensing and IT policy requirements (e.g., Security Compliance).
• Lead the in-country help desk team, as the first point of contact for all I.T.- related issues.
• Monitor and ensure performance as per the Service Level Agreements for the infrastructure, end-user support and help desk domains.
• Support the Call Center Telephony Services and related software and hardware.
• Identify and implement cost-saving / optimization initiatives.
• Communicate effectively regarding support-related activities.
• Responsible for capacity management and proactive monitoring of the production environment.
• Maintain an up-to-date IT asset register.

Qualifications, Skills and Experience:

• Degree in the IT field and at least 3 years of IT experience
• Leadership skills
• Understanding of Network routing and switching
• CCNA, ITIL or other IT Support/Cybersecurity/Networking certification will be an added advantage.

Skills: 

• Call Center, Capacity Management, Cybersecurity, End Users, End User Support, Information Communication Technology (ICT), IT Policies, Network Infrastructures, Networking Hardware, Proactive Monitoring

How to Apply:

All candidates should apply online at the link below.

Click Here

Deadline: 20th May 2024

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