The Ugandan Jobline

Job Title:  Station Attendant (No Experience Customer Service Jobs)

Organisation: Zembo Motorcycles

Duty Station:  Kampala, Uganda

About US:

Zembo is leading the African transition to electric mobility. Based in Kampala, Uganda, we provide affordable (PayGo) electric two-wheelers to low-income motorcycle-taxi drivers, most known locally as “boda-boda ”drivers. We offer a battery swapping service to our clients, enabling to swap within minutes at any of our stations.

Job Summary:   We are looking for someone passionate about sustainability and technology who’s looking for a challenging and rewarding opportunity.

Key Duties and Responsibilities:

Customer Service:

• Swap (receive, store, and issue) batteries in the station via the Zembo Hub app. You will be the single point of contact for all inventory and equipment at the station.
• Respond to and offer appropriate guidance to all customers (existing, walk-in and prospective customers), ensuring they receive first-class support and assistance in swapping their depleted batteries with fully charged ones.
• Respond to customer inquiries and resolve any issues or concerns.

Station Management:

• Ensure the station is always presentable – valid trading licenses, station cleanliness, floor arrangement, product handling

Reporting:

• Complete reports for start and end of shift, weekly, and monthly reports, and also report on System failures, repairs, security issues, etc

Asset Management:

• Safeguard company assets to avoid losses and damage and ensure risk aversion in running the station facilities

Professional Image

• Maintain a professional and friendly demeanor at all times.

Qualifications, Skills and Experience:

• The applicant must hold a diploma or equivalent from a recognized institution.
• Possess customer service skills and value the representation of the voice of the customer
• Experience in the use of technology – Smartphone and web-based applications
• Demonstrates sound judgement, and excellent analytical, interpersonal, communication, presentation and reporting skills.
• Is honest, trustworthy and possesses a high degree of personal integrity and professionalism
• Ability to work flexible hours, including weekends, evenings and public holidays
• Ability to lift at least 25 Kilograms
• Ability to work in a fast-paced environment
• Fluent in English, Luganda and other local languages

How to Apply:

If you believe you have the above credentials, send your applications together with curriculum vita, certified copies of academic transcripts and supporting letters to job@zem.bo

Deadline: 30th March 2024

For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

Related Jobs