Job Title: Station Attendant (No Experience Customer Service Jobs)
Organisation: Zembo Motorcycles
Duty Station: Kampala, Uganda
About US:
Zembo is leading the African transition to electric mobility. Based in Kampala, Uganda, we provide affordable (PayGo) electric two-wheelers to low-income motorcycle-taxi drivers, most known locally as “boda-boda ”drivers. We offer a battery swapping service to our clients, enabling to swap within minutes at any of our stations.
Job Summary: We are looking for someone passionate about sustainability and technology who’s looking for a challenging and rewarding opportunity.
Key Duties and Responsibilities:
Customer Service:
- Swap (receive, store, and issue) batteries in the station via the Zembo Hub app. You will be the single point of contact for all inventory and equipment at the station.
- Respond to and offer appropriate guidance to all customers (existing, walk-in and prospective customers), ensuring they receive first-class support and assistance in swapping their depleted batteries with fully charged ones.
- Respond to customer inquiries and resolve any issues or concerns.
Station Management:
- Ensure the station is always presentable – valid trading licenses, station cleanliness, floor arrangement, product handling
Reporting:
- Complete reports for start and end of shift, weekly, and monthly reports, and also report on System failures, repairs, security issues, etc
Asset Management:
- Safeguard company assets to avoid losses and damage and ensure risk aversion in running the station facilities
Professional Image
- Maintain a professional and friendly demeanor at all times.
Qualifications, Skills and Experience:
- The applicant must hold a diploma or equivalent from a recognized institution.
- Possess customer service skills and value the representation of the voice of the customer
- Experience in the use of technology – Smartphone and web-based applications
- Demonstrates sound judgement, and excellent analytical, interpersonal, communication, presentation and reporting skills.
- Is honest, trustworthy and possesses a high degree of personal integrity and professionalism
- Ability to work flexible hours, including weekends, evenings and public holidays
- Ability to lift at least 25 Kilograms
- Ability to work in a fast-paced environment
- Fluent in English, Luganda and other local languages
How to Apply:
If you believe you have the above credentials, send your applications together with curriculum vita, certified copies of academic transcripts and supporting letters to [email protected]
Deadline: 30th March 2024
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