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Job Title:       Innovations Support Officer (Fresher Jobs)_

Organisation: Agribusiness Development Centre (ADC)

Duty Station: Kampala, Uganda

Reports to: Project Manager Innovations

 

About US:

Agribusiness Development Centre (ADC) is a company limited by Guarantee established in 2017 through a partnership between dfcu Bank (Uganda) and Rabo Foundation (Netherlands) (ADC Investment members). Based on the new Strategic Plan, ADC’s Mission is to “offer chosen market segment capacity building, business accelerator opportunities and facilitate relevant linkages through innovations and collaborations to grow, build and promote a prospect of a sustainable future.” ADC drives value through a tailored capacity enhancement model focused on four key thematic areas and supplements cross-cutting themes.

 

Job Summary:   ADC is undertaking the last mile delivery of the agricultural Exchange dubbed ‘dfcu Katale’, involving pre-onboarding engagements, onboarding, training, and digital support and other follow up.

 

This Innovation in addition to the Interactive Voice Response, SOMA E-learning Platform, Messaging Platform, ADC bean-book (PRM Tool), Call Centre Channels and other Innovations that ADC utilizes to serve its clients, require consistent and hands-on support for both onboarding and adoption.

 

ADC is thus seeking a qualified candidate for the position of Innovation Support Officer for innovation tool user pipelining, onboarding, activation, monitoring and training for adoption as well as field and remote support to users of these innovations. The key focus of the role shall be the dfcu Katale, the ADC Interactive Voice Response, The ADC alternative learning channels including the E-learning platform, Messaging platform, GPS Polygon Mapping, Call Center support among others.

 

Key Duties and Responsibilities:

Pre-Onboarding

• Liaise with other ADC staff and stakeholders to collate and maintain a pipeline of smallholder farmer producer organizations, Entrepreneurs, agribusinesses, Farmer-Based Organizations that can be onboarded on the different innovation platforms.
• Driving MOU signing with Partners and Stakeholders that can support the pipelining of users to the different innovation platforms.
• Tracking pipeline performance and flagging in potential failures to meet the KPIs and the potential mitigants.
• Support in pipelining of the Aggregators, buyers and Input providers.

Onboarding

• Undertake different onboarding initiatives and drives.
• Collect raw data for onboarding and ensure right formats are maintained for bulk uploading.
• Undertake quality assurance before and after bulk uploading.
• Support the onboarding of Aggregators, buyers and Input providers and tag them to the relevant FPOs.
• Training and sensitizing teams on the relevant technical onboarding steps.
• Coordinate call centre engagement and messaging for onboarded confirmations.

Activation

• Support in training of the Agents on how to best find their way around the system.
• Support in training Data Entrants and resources supporting bulk uploading.
• Work through Agents and Super Agents to drive active utility of the platform.
• Support Aggregators, buyers and Input providers update their information on the platform.
• Track harvest projections, and other transactions on the platform.
• Coordinate activation drives undertaken by contracted parties for the different innovations.
• Identify risks and put in place measures to mitigate these risks and or minimize their impact.

Basic user support

• Undertake Basic user support before escalating to the IT lead or Innovation Lead.
• Track user issues and report accordingly.

Resource Mobilization

• Support the resource mobilization efforts through scaling of the existing programs and projects.
• Participating in writing of proposals. Expressions of Interest or concepts notes.
• Participate in efforts to commercialize innovations which are due for same.

ADC Promotion

• Promotes the vision, mission, and values of ADC.
• Create awareness of the alternative learning channel, Projects & Programs as well as the scaling of ADC services.
• Other duties of the Innovations Support Officer shall include the performance of all the duties as may be assigned by the Project Manager Innovations or the Executive Director.

Qualifications, Skills and Experience:

• The applicant must hold a Bachelor’s degree in Agriculture, Agribusiness Management, Finance, Business Administration, Development Studies or a related field.
• One to three years of experience in Agribusiness Training, user Support, last Mile retaining drives.
• Experience with Last Mile retailing or App Scaling in a Fintech or AgriTech environment
• Must possess outstanding communication and listening skills.
• Aptly Digitally Literate
• Organizational skills to ensure the success of assigned tasks.
• Attention to detail to avoid slipping through the cracks which can derail progress, cost, and time.

 

Attributes

• Demonstrates integrity, is fair, honest, and trustworthy with respect for confidentiality.
• Has purpose to be self-motivated and to drive business results, quick to find meaning for being flexible for client and business needs?
• A self-starter who goes above and beyond the expected requirements of the role

 

How to Apply:

All interested candidates are required to submit their CV and a recent passport size photograph via Email to: Jannet Nongom,

Jannet.Nongom@adc.ug

 

or

 

1. Physically to:

Agribusiness Development Center

Plot 1 Mackinnon Road

P.O Box 116368 Kampala (U)

 

Only short-listed candidates will be contacted for further deliberations.

 

N.B: If you do not hear from us after 2 weeks of the deadline, consider your application unsuccessful. We are an equal opportunity employer for this we encourage all to apply.

 

Deadline: 15^th December 2023

 

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