Voice Solutions Sales Engineer Jobs – Liquid Intelligent Technologies

Job Title: Voice Solutions Sales Engineer

Organisation: Liquid Intelligent Technologies

Duty Station: Kampala, Uganda

About Organisation:

Liquid Intelligent Technologies is a leading connectivity, innovation and intelligent technology company across 13 countries, primarily in Eastern, Central and Southern Africa, that is building a digital future for Africa. Put simply, we connect people.

Job Summary: The Voice Solutions Architect is responsible for providing technical leadership and pre-sales support for the Voice portfolio, including Microsoft Teams Calling, Operator Connect, Direct Routing, SIP Trunking, Cloud PBX, Contact Centre, CPaaS, and associated managedservices.

The role acts as the technical bridge between Sales, Product, Engineering, Service Delivery, Partners, and Customers, ensuring that solutions are commercially viable, technically sound, scalable, and aligned to customer business outcomes.
The individual will lead customer engagements, solution design workshops, RFP responses, bids, proof of concepts, and technical governance activities while supporting revenue growth across the Voice portfolio.

Key Duties and Responsibilities:

Sales & Customer Engagement

• Support Sales teams throughout the sales lifecycle.
• Conduct discovery workshops and requirements gathering sessions.
• Translate customer requirements into solution designs and commercial proposals.
• Present technical solutions to executive, business, and technical stakeholders.
• Support customer demonstrations, proof of concepts, and pilot deployments.
• Develop trusted advisor relationships with customers and partners.

Solution Architecture

• Design end-to-end Voice and Unified Communications solutions.
• Produce High-Level Designs (HLDs), Low-Level Designs (LLDs), solution diagrams, and technical responses.
• Ensure solutions meet security, compliance, resilience, and operational requirements.
• Architect solutions covering: Microsoft Teams Phone System, Operator Connect, DirectRouting, SIP Trunking, Cloud PBX, SessionBorder Controllers (AudioCodes, Ribbon, Oracle), Contact Centre Solutions, Voice Managed Services, AI-enabled Voice and Contact Centre solutions

Bid & Tender Management

• Technical lead for RFPs, RFIs, RFQs, and tender responses.
• Develop compliance matrices and technical response documents.
• Identify assumptions, risks, exclusions, and dependencies.
• Support commercial teams with solution costing and BOM development.
• Participate in customer clarification sessions and presentations.

Commercial Enablement

• Support pricing strategy and solution positioning.
• Assist with proposal creation and business case development.
• Work with vendors and partners to obtain pricing and solution support.
• Contribute to GTM initiatives and sales enablement programs.

Governance & Standards

• Maintain solution architecture standards and reference designs.
• Ensure solution consistency across markets and regions.
• Review and approve Voice solution designs before implementation.
• Support continuous improvement of products and service offerings.

Stakeholder Management

• Work closely with: Sales Teams, Product Management, Engineering, Service Delivery, NOC/Operations, Vendors and OEMs, and Strategic Customers

Qualifications, Skills and Experience:

• 5–10 years’ experience in Voice, UC, or Collaboration technologies.
• 3+ years in a Pre-Sales or Solutions Architecture role.
• Strong understanding of: Microsoft TeamsCalling, Operator Connect, Direct Routing, SIP Protocols, SBCTechnologies, VoIP Networks, Session Management, Contact Centre Platforms, UCaaS and CCaaS solutions
• Experience with enterprise networking fundamentals.
• Experience responding to tenders and complex enterprise opportunities.
• Ability to prepare HLDs, LLDs, proposals, and technicaldocumentation.
• AudioCodes, Ribbon, Oracle SBC experience.
• Voice Managed Services experience.
• Azure and Microsoft 365 knowledge.
• AI and Contact Centre modernization experience.
• Multi-country or African market experience.
• Telecommunications, Computer Science, Information Technology, or related technical degree
• Microsoft Teams Administrator Associate
• Microsoft 365 Certified: Enterprise Administrator Expert
• Calling for Microsoft Teams Specialization Knowledge
• AudioCodes Certified Professional
• Ribbon SBC Certification
• ITIL Foundation
• Azure Fundamentals or Azure Solutions Architect
• Customer-focused
• Commercially minded
• Strong presentation skills
• Excellent stakeholder management
• Analytical and detail-oriented
• Able to balance technical depth with business outcomes
• Self-driven and able to work across multiple countries and teams

How to Apply:

All suitably qualified and Interested applicants should apply online at the link below.

Opens the employer’s application pageApply Now →

Deadline: 27th August 2026

NB: Only shortlisted candidates will be contacted.

For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

Level of Education: bachelor degree

Work Hours: 8

Experience in Months: 60