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Job Title:    E-Banking Administrator (Fresher Jobs)

Organisation: ABC Capital Bank Limited

Duty Station: Kampala, Uganda

About Organisation:

ABC Capital Bank Limited started its journey in 1993, as a deposit taking financial institution then trading by the name Capital Finance Corporation Limited. Licensed and supervised by Bank of Uganda under the Financial Institutions Act 2004, Capital Finance Corporation Limited offered a wide range of products such as savings accounts, business accounts, fixed deposits, business loans services and remittances through Western Union money transfer agency. ABC Capital Bank is part of ABC Group, Kenya and has ambitious growth plans.

Job Summary:   ABC Capital Bank is seeking a detail-oriented and experienced E-Banking Administrator to manage and administer the bank’s electronic banking systems. The successful candidate will be responsible for creating and managing online banking accounts and internal e-banking users. Additionally, the E-Banking Administrator will handle partner interface issues and manage customer electronic queries to ensure seamless electronic banking services.

Key Duties and Responsibilities:

• Create and manage online banking accounts for customers and internal staff.
• Administer e-banking user accounts, ensuring security and access
• Troubleshoot and resolve partner interface issues to maintain smooth transaction processes.
• Generate reports on electronic banking activities and user statistics.
• Manage and respond to customer electronic queries in a timely and efficient manner.
• Conduct training sessions for staff on e-banking procedures and best practices.
• Monitor electronic banking systems for performance and security concerns.
• Coordinate with other IT and technical teams to resolve system issues and implement updates.
• Stay informed about industry trends and regulatory requirements for electronic banking.
• The E-Banking Administrator will report to the Head of IT & Business Technology.
• Training and development opportunities may be provided to enhance skills in electronic banking administration.
• Maintain documentation and user guides for electronic banking systems.
• Any other duties as may be assigned:

Qualifications, Skills and Experience:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Certification in relevant IT or banking courses is a plus.
• Strong analytical and problem-solving skills.
• Familiarity with banking regulations and compliance requirements.
• Proven work experience as an E-Banking Administrator or similar role.
• Knowledge of common electronic banking systems and platforms.
• Excellent communication and customer service skills.
• Ability to work well under pressure and meet deadlines.

How to Apply:

All suitably qualified and interested candidates meeting the above requirements are encouraged to submit their updated CV and a cover letter to ABC Capital Bank Ltd via Email: recruitment@abccapitalbank.co.ug

Deadline: 12th July 2024.

NB: ABC Capital Bank Ltd. is an equal opportunity employer committed to promoting diversity and inclusion in the workplace. Shortlisted candidates will be contacted for further assessment and interviews.

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