Universal Banker – Maker & Checker (4 No Experience Jobs) – Standard Chartered Bank

Job Title: Universal Banker – Maker & Checker (4 No Experience Jobs)

Organisation: Standard Chartered Bank

Duty Station: Kampala, Uganda

About Organisation:

Standard Chartered Bank Uganda Limited is a British multinational banking and financial services company headquartered in Hong Kong, China. It operates a network of over 1,700 branches and outlets (including subsidiaries, associates and joint ventures) across more than 70 countries and employs around 87,000 people. It is a universal bank with operations in consumer, corporate and institutional banking, and treasury services.

Job Summary: We are building a talent pipeline for Universal Banker roles in Uganda. The role supports branch operations by delivering efficient customer service, processing and checking customer transactions, managing cash and vault-related activities, resolving customer queries, and ensuring compliance with operational, risk, conduct and regulatory requirements.

Key Duties and Responsibilities:

• Process, review and approve customer transactions in line with delegated authority, including cash and cheque deposits, withdrawals, inter-account transfers, currency exchange, cashier orders and other branch banking transactions.
• Handle Telegraphic Transfer, Electronic Funds Transfer, Real Time Gross Settlement, customer draft, cheque book, card, stop payment and static data instructions accurately and within required timelines.
• Manage cash within approved limits, balance cash against daily journals, support reconciliation of cash and general ledger accounts, and perform vault or float custodian duties where nominated.
• Provide professional, consistent and customer-focused service, ensuring customer queries and complaints are handled within agreed turnaround times.
• Support digital migration by encouraging customers to use online platforms and helping resolve service issues effectively.
• Identify opportunities to refer customers for relevant bank products and services, including deposits and unsecured lending.
• Ensure compliance with Anti-Money Laundering, Customer Due Diligence, Know Your Customer, customer data protection, Speak Up, audit and conduct requirements.
• Escalate, mitigate and resolve operational, risk, conduct and compliance matters appropriately.

Qualifications, Skills and Experience:

• Strong customer service mindset with the ability to deliver efficient and professional branch banking support.
• Good understanding of transaction processing, customer service guidelines and banking products.
• Experience in cash handling, branch operations, customer instructions, reconciliations and complaint resolution.
• Strong communication, interpersonal, collaboration, problem-solving and decision-making skills.
• Ability to work accurately under pressure, follow procedures, manage risk and maintain high standards of integrity.
• Comfortable working with internal stakeholders including branch operations, client service, sales, relationship management and technical support teams.
• University degree or equivalent qualification.
• Relevant banking, branch operations or customer service experience.
• Good understanding of transaction process flows, customer service standards and bank products.

How to Apply:

All suitably qualified and Interested applicants should apply online at the link below.

This vacancy has closed — applications are no longer acceptedApplications closedSee open jobs at Standard Chartered Bank →

NB: Only shortlisted candidates will be contacted.

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Level of Education: bachelor degree

Work Hours: 8

Experience in Months: no experience