Fresher Airport Services Agent Jobs – RwandAir Ltd

Job Title:   Airport Services Agent (Fresher Jobs)  

Organisation: RwandAir Ltd

Duty Station:  Kampala, Uganda

About US:

RwandAir Ltd is the flag carrier airline of Rwanda. It operates domestic and international services to East Africa, Central Africa, West Africa, Southern Africa, Europe and the Middle East from its main base at Kigali International Airport.  Our mission is to provide unsurpassed, safe, and reliable services in air transportation, including strategically linking Rwanda with the outside world while ensuring a fair return on investment.

Job Summary:  The Airport Services Agent will provide support in overseeing the day-to-day smooth and safe operations of flights

Key Duties and Responsibilities:

• The Airport Services Agent will plan tasks and assign them to the ground handling staff and ensure efficient, smooth operations
• Assist in monitoring operations/activities handled by staff/handling agents to enhance efficient service delivery and maintain schedule integrity
• The RwandAir Airport Services Agent will also work with other service providers to ensure safe operations and on-time departure
• Prepare pre/post flight departure reports for records maintenance and performance analysis
• Brief/Debrief flight crew and handling agents to establish smooth flight operations
• Contribute to the definition and development of RwandAir products portfolio, particularly Airport services
• Ensure all flights are handled in accordance with company standards and the country’s laws for smooth and safe operations
• Ensure cost-effective service delivery within the agreed scope and standards.
• To ensure that staff levels and shift patterns are optimized.
• To ensure a safe and secure environment in compliance with relevant legislative /industry requirements.
• To ensure suitability, trained/qualified/competent staff are placed through the working areas.
• Routine monitoring of safety and quality critical activities within areas of operations.
• Place catering orders based on booked loads to meet passenger needs/expectations

Qualifications, Skills and Experience:

• The Airport Services Agent must hold a bachelor’s degree
• Relevant IATA/AMADEUS World Tracer qualification
• Certificate in relevant computer applications
• Experienced delivering service in a demanding consumer service environment
• Customer service experience hospitality/airline industry
• Knowledge of airport services and baggage enquiry operations.
• Commercial acumen with an overall knowledge of airline operations.
• An excellent command of the English language (written and verbal) is essential.
• Process-oriented
• Knowledge of IATA recommendations to airlines/travel agencies for selling in the market.
• Fluency in English and knowledge of French is an added advantage

How to Apply:

All applicants who wish to join RwandaAir should send an application letter addressed to Director, Human Resources with an updated Curriculum Vitae, Copies of academic papers, relevant certificates, a photocopy of the national identity card/passport and three referees. Please your application (In one File – PDF Format) to This vacancy has closed — applications are no longer acceptedApplications closedSee open jobs at RwandAir →

Deadline: 24^th September 2023

NB:  Only shortlisted candidates will be contacted.

For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline