Job Title: Front Desk/Admin Assistant
Organisation: High-end Spa
Duty Station: Kampala, Uganda
About Organisation:
A spa located in Central Kampala dealing in beauty services and cosmetics is seeking a proactive and well skilled front desk/ admin assistant to join the team.
Job Summary: Seeking a detail-oriented and proactive admin/front desk assistant to support management in the day to day operations of the spa.
Key Duties and Responsibilities:
- Welcome and professionally greet clients upon arrival and provide excellent customer service.
- Answer phone calls, WhatsApp messages, emails, and other client inquiries promptly and courteously.
- Schedule, confirm, reschedule, and cancel spa appointments.
- Maintain an organized appointment calendar and coordinate therapist and treatment-room availability.
- Explain spa services, treatments, packages, prices, promotions, and membership options to clients.
- Check clients in and out and ensure they receive the appropriate services.
- Process payments accurately using cash, card, mobile money, or other approved payment methods.
- Issue receipts and maintain accurate daily sales and payment records.
- Maintain client information, treatment records, and other administrative files with confidentiality.
- Handle client complaints and concerns professionally and escalate issues to management when necessary.
- Monitor the reception area and ensure it remains clean, organized, and welcoming.
- Assist with retail sales of spa products and maintain accurate stock records where required.
- Coordinate with therapists and other spa staff to ensure smooth client flow and timely treatments.
- Follow up with clients regarding appointments, feedback, packages, or future bookings when required.
- Assist management with daily reports, administrative tasks, and other duties as assigned.
- Ensure all spa policies, hygiene standards, and customer-service procedures are followed.
- Understand the spa services and its products well and be able to upsell and promote and market to clients.
Qualifications, Skills and Experience:
Requirements:
- Proven experience of at least 2-3 years, minimum education qualifications of secondary education
- Certificate or diploma in Beautician or beauty related vocational course, advanced nail techniques
- Good sanitation standards, 2-3 years’ experience of customer care, Female, preferably <32 years.
- At least 2-3 years’ experience, minimum requirement of Certificate or Diploma in Business Administration (Or similar field )
- Training in customer care service
- Skincare product knowledge, Sanitation and hygiene knowledge, Female, Preferable <32 years
How to Apply:
APPLY TO:
The Human Resource Manager
Kampala- Uganda
All suitable candidates are encouraged to apply by emailing us;
Cover letter
Resume
Copy of your recent Passport size photo
Deadline: 10th September 2026
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