Job Title: Value Creation Agent
Organisation: aYo Uganda Ltd
Duty Station: Kololo, Kampala, Uganda
Reports to: Value Creation Supervisor
About US:
aYo Uganda Ltd is a subsidiary of MTN and Sanlam Group. It offers life and hospital insurance using technology, analytics, mobile and digital channels.
Job Summary: The Value creation agent will interact with customers by conducting surveys like the NPS and others to ensure customer retention, loyalty and increase customer uptake.
Key Duties and Responsibilities:
- Educate customers about the company’s services
- Make sells follow up calls most especially on failed transactions and others.
- Contact customers to remind them about renewing their premiums.
- Troubleshoot and escalate customer complaints to the responsible channel.
- Grow company revenue.
- Document all feedback.
- Update customer’s details in the system.
- Close sell deals
- Manage pre churn and active base: Offer quality engagement of the existing customer, to establish their challenges.
- To take on extra responsibilities and duties as required by the Business or assigned by immediate supervisor.
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Qualifications, Skills and Experience:
- The ideal candidate should hold a minimum of a Diploma from a recognized University.
- Six months of experience in Telesales, sales or customer service.
- The person should have excellent communication and interpersonal skills.
- Computer knowledge and usage are also a must-have for this role.
- Experience in an insurance company.
- Call Centre/ Back-office experience
- Multilingual preferable Ateso and Swahili
- Self-driven
- Positive attitude towards life in general.
- Strong Communication skills
- Good negotiation skills.
- Good interpersonal skills.
- Computer literate.
- Ability to work under pressure
- Ability to work in a busy and goal-oriented sales- driven environment.
How to Apply:
All suitably qualified and interested candidates are encouraged to apply by email: send your updated CVs, Application letter & Academic documents to [email protected] Clearly Subjected: Value Creation Agent
Deadline: 30th June 2023
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