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Job Title:    Senior Administrative Officer
(Service Delivery Manager, Staff Travel, Claims, Education Grant)

Organization: United
Nations Regional Service Centre Entebbe (RSCE)

Duty Station: Entebbe,
Uganda

Job Opening Number: 21-Administration-RSCE-151274-R-Entebbe (M)

Reports to: Director
of the Regional Service Centre, Entebbe

Grade: P5

 

About US:

The Regional Service
Centre in Entebbe, Uganda (RSCE), was established in July 2010, following the
adoption of General Assembly resolution 64/269. The Centre provides efficient,
client-oriented and scalable services with the goal of moving transactional,
non-location- dependent administrative functions to the Centre from its client
entities. This includes transactional elements of human resources, finance,
multimodal movement and control, personnel and cargo transport and information
and communications technology (ICT) support. In addition to these services, the
Office of the Chief RSCE and support offices through the Deputy Chief RSCE
provides overall guidance on the operations of the RSCE including strategic
planning, communication, budgeting, human resources management, property
management, quality assurance and business intelligence, conference services,
record keeping and archive management, and audit response and risk management.

 

Key Duties and Responsibilities: Within delegated authority, the Senior
Administrative Officer will be responsible for the following duties:

Service Delivery:

·       
Manages,
supervises and carries out the work programme for staff travel, Claims and
education grant submissions and claims.

·       
Achieves
RSCE key performance indicators (KPIs) and all Service catalogue components
included in the Service Level Agreement (SLA) in the areas of travel, claims
and education grant.

·       
Ensures
that the outputs produced by the service lines under his/her supervision
maintain high-quality standards;

·       
Prepares
inputs for the work plan of the service lines under his/her supervision,
determining priorities and allocating resources for the completion of outputs
and their timely delivery;

·       
Carries
out programmatic/administrative tasks necessary for the functioning of the
service lines under his/her supervision, including preparation of budgets,
assigning and monitoring performance parameters and critical indicators, reporting
on budget/programme performance, preparation of inputs for results-based
budgeting, evaluation of staff performance (e- Performance), interviews of
candidates for job openings and evaluation of candidates;

·       
Optimizes
process, policy, and system for the operations of the Service Line as required;

·       
Implements
corrective/satisfaction improvement actions as required.

General:

·       
Acts as
adviser on management matters pertaining to human resources, budgeting,
financial and general administration.

·       
Ensures
development, preparation, coordination and monitoring of work plans, strategies
and programmes for the administrative activities of the Mission and takes the
lead in securing the required human and financial resources.

·       
In
cooperation with other offices of the RSCE, plans and forecasts the personnel,
financial and logistical requirements of all the RSCE components.

·       
Exercises
budgetary and administrative control.

·       
Certifies
RSCE expenditure as the delegation of authority granted by the UN Controller.
Reports on all administrative, logistical and financial matters.

·       
Drafts
guidelines, reports and correspondence on a wide range of issues for the
Director of RSCE and ensures that all relevant UN rules and regulations and
policies are adhered to.

·       
Drafts
responses to correspondence required from the Office of the Director of RSCE on
administrative/policy documents.

·       
Provides
advice and assists supervisors on areas of problem solving and dealing with
ad-hoc issues that arise and undertakes tasks and special projects, such as Security/Evacuation
Plan, welfare activities, etc as requested.

·       
Undertakes
evaluation of support provided by the Office of the Director of RSCE to the
various parts of the RSCE.

·       
Monitors
implementation of Audit/Board of Inquiry recommendations.

·       
Reviews
all audit observations submitted and drafts appropriate responses in
consultation with the Director of RSCE.

·       
Represents
the Director of RSCE in various standing Boards and Committees, such as
Property Survey Board (PSB), Claims Review Board (CRB), and may act as
alternate/ Chairperson of the Local Committee on Contracts.

·       
Performs
other duties, as assigned.

 

Qualifications, Skills and Experience:

·       
The
ideal candidate for the United Nations Regional Service Centre Entebbe (RSCE) Senior
Administrative Officer (Service Delivery Manager, Staff Travel, Claims,
Education Grant) job placement should hold an advanced university degree
(Master’s degree or equivalent) in business or public administration, human
resources management, finance, accounting, or related field is required. A
first-level university degree with two additional years of qualifying
experience may be accepted in lieu of an advanced university degree.

·       
A
minimum of ten years of progressively responsible experience in human
resources, budget, finance or general administration is required.

·       
Hands-on
experience with United Nations administrative/financial policies and practices,
or similar international organization, is desirable.

·       
Experience
in a United Nations shared service center, or similar international
organization, for field support, is desirable.

·       
Experience
in handling complex organizational issues at the international level is
desirable.

·       
Languages:
fluency in English (both oral
and written) is required. A working knowledge of French is desirable.

 

Competencies

·       
Professionalism
– Ability to identify issues,
analyze and formulate opinions, make conclusions and recommendations on complex
human resources policy and development issues; Shows pride in work and in
achievements; demonstrates professional competence and mastery of subject
matter; is conscientious and efficient in meeting commitments, observing
deadlines and achieving results; is motivated by professional rather than
personal concerns; shows persistence when faced with difficult problems or
challenges; remains calm in stressful situations. Takes responsibility for
incorporating gender perspectives and ensuring the equal participation of women
and men in all areas of work.

·       
Accountability – Takes ownership of all responsibilities and
honours commitments; delivers outputs for which one has responsibility within
prescribed time, cost and quality standards; operates in compliance with
organizational regulations and rules; supports subordinates, provides oversight
and takes responsibility for delegated assignments; takes personal
responsibility for his/her own shortcomings and those of the work unit, where
applicable.

·       
Client
Orientation – Considers all
those to whom services are provided to be “clients” and seeks to see
things from clients’ point of view; establishes and maintains productive
partnerships with clients by gaining their trust and respect; identifies
clients’ needs and matches them to appropriate solutions; monitors ongoing
developments inside and outside the clients’ environment to keep informed and
anticipate problems; keeps clients informed of progress or setbacks in
projects; meets timeline for delivery of products or services to client.

·       
Managing
Performance – Delegates the
appropriate responsibility, accountability and decision-making authority; makes
sure that roles, responsibilities and reporting lines are clear to each staff
member; accurately judges the amount of time and resources needed to accomplish
a task and matches task to skills; monitors progress against milestones and
deadlines; regularly discusses performance and provides feedback and coaching
to staff; encourages risk-taking and supports creativity and initiative;
actively supports the development and career aspirations of staff; appraises
performance fairly.

·       
Empowering
Others – Delegates
responsibility, clarifies expectations, and gives staff autonomy in important
areas of their work; encourages others to set challenging goals; holds others
accountable for achieving results related to their area of responsibility;
genuinely values all staff members’ input and expertise; shows appreciation and
rewards achievement and effort; involves others when making decisions that
affect them.

 

How to Apply:

All suitably
qualified and interested Ugandan candidates should send their applications
through the United Nations online portal at the link below.

 

Click
Here

 

Deadline: 23^rd April 2021

 

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