Head of Road Freight and CDZ Jobs – Continental Movers

Job Title: Head of Road Freight and CDZ

Organisation: Continental Movers

Duty Station: Kampala, Uganda

Key Duties and Responsibilities:

• Grow Market Share: Drive growth in both RFR and CDZ segments.
• P&L Responsibility: Full P&L responsibility for RFR, ensuring delivery to agreed budget.
• Compliance: Ensure compliance with industry and internal DGF policies and standards for both RFR and CDZ.
• Customer Solutions Development: Participate in the development and implementation of customer solutions for new accounts.
• Resource Management: Ensure optimal resourcing of RFR and CDZ to meet service standards.
• Customer Relationship Management: Visit customers to maintain relationships, research needs, and monitor satisfaction.
• Supplier Management: Maintain relationships with suppliers and manage their performance.
• Profitability Monitoring: Monitor profitability of RFR, customers, and shipments.
• Estimates and RFQs: Oversee and assist with estimates and RFQs/tenders.
• Invoice Processing: Ensure timely processing of invoices in line with DGF financial controls. Continuous Improvement: Implement First Choice, Station Improvements, and adherence to quality policies.
• Reporting: Produce weekly, monthly, and ad-hoc reports as required by management.
• Service Level Improvement: Improve service levels, internal KPIs, customer satisfaction, and adherence to SLAs.
• Revenue Growth: Collaborate with sales to grow RFR and CDZ revenue and market share.
• Tariff Management: Own and maintain ‘Country ACC tariffs’, RFQs/tenders.
• Ensure pricing and cost for CDZ standalone shipments are up to date and market related.
• Ensure daily invoicing is done according to the latest CDZ financial guidelines and revenue is not lost to other products.
• Manage and maintain Customs licenses and Customs deferment bonds.
• Manage & control department costs, file count, productivity and revenue (EBIT). Maintain communication with OFR and AFR for Network shipments, as well as Standalone.
• Establish and maintain relationships with existing customers.
• Support sales and Customer Service with technical data.
• Support sales and Customer Service with customer visits.
• Ensure quality of work at all times; audit entries before submission.
• Maintain a risk register for refunds, bonded cargo and any other CDZ activities that need monitoring on a regular basis to ensure minimal or eliminated risk of loss of revenue through mishandling or other issues.
• Report any financial risk to the Country Manager and CDZ SSA Manager.
• Deploy and maintain department KPIs, which should include, among others, number of entries per month, number of lines, number of vouchers of correction, refunds, acquittals, etc.
• Manage performance through IKOs and daily management activities.
• Give feedback to each team member to ensure constant alignment with Country, Regional and Global goals.
• Keep the team regularly informed of results, productivity and quality of work, as well as all customer feedback.
• Evaluate training needs and implement them in accordance with budget guidelines and Country Manager approval.
• Ensure proper implementation of new business to avoid misunderstandings of the sales promise and customer requirements; don’t leave any grey areas open to interpretation.
• Understand the customer base who are up-trading and who are down-trading and why; ensure regular customer visits with a Customer Service representative or other.
• Assist with collection when necessary to avoid customers exploiting agreed payment terms.
• In conjunction with Finance, be aware of customers exceeding their credit limits before submission to Customs or further disbursement of duty and taxes; follow Country and/or Regional guidelines.
• Be mindful of our service delivery, our customers (internal and external), and our staff, and ensure CDZ acts in an exemplary manner at all times.
• People Management People Management High-Performance Culture: Develop a high-performance service culture within the functional department.
• Organizational Structure: Plan, organize, and direct an efficient functional department.
• KPI Development: Develop KPIs with team members and monitor individual performance.
• Training and Development: Identify training needs and opportunities for skill development. Employee Engagement: Foster employee satisfaction and commitment to achieve objectives.
• Develop a team spirit and multitasking capabilities within the team.
• Conduct performance appraisal, including coaching.
• Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets.
• Ensure effective oversight of outsourced agents’ quality and service delivery.

Qualifications, Skills and Experience:

• MA in Business Management or a related field.
• Additional qualifications in logistics are a plus.
• Additional Details
• Industry Knowledge: In-depth knowledge of freight forwarding, specifically RFR and CDZ products.
• Leadership Skills: Strong leadership and management capabilities.
• Team Collaboration: Ability to work in a team environment and transfer knowledge effectively.
• Time Management: Strong punctuality and time management skills.
• Problem-Solving: Strong problem-solving mentality and sound judgment in risk management.
• Computer Literacy: Proficient in all MS Programs.
• Experience
• Minimum of 8 years in the logistics industry, with at least 5 years in a managerial position.

How to Apply:

Apply online through the link below.

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NB: Only shortlisted candidates will be contacted.

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Level of Education: postgraduate degree

Work Hours: 8

Experience in Months: 96