Head of Operations and Maintenance Jobs – The Coding House Uganda

Job Title: Head of Operations and Maintenance

Organisation: The Coding House Uganda

Duty Station: Kampala, Uganda

Key Duties and Responsibilities:

Environment, Safety & Health Compliance

• Build and ensure a safety culture across operations.
• Ensure adequate tools, test equipment, and safety gear are available in the field for proper and safe work.
• Drive business partners for ESH compliance.
• Monitor safety compliance and ensure adherence to safety guidelines.
• Ensure adequate safety training for field teams.
• Manage the external environment, identify potential challenges in the area, and evolve ways to overcome them.

Customer Management

• Conduct periodic operational reviews and governance with all customers as per the defined structure.
• Address customer issues in a timely and proactive manner.
• Balance conflicting customer priorities and achieve a common viewpoint that meets customer and shareholder expectations.
• Meet customer expectations by delivering the required uptime within agreed SLAs.
• Get SLAs/KPIs signed off regularly by all customers as per schedule.

Operations Planning & Reporting

• Define operational parameters, review TOC reports, conduct trend analysis of KPIs to identify problems, and conduct RCA for necessary actions.
• Run periodic structured reviews as per functional/line documents.
• Coordinate between stakeholders (IME/OME, SME, Estate, Security, etc.) and government/regulatory/statutory agencies.
• Ensure site asset data integrity and periodic capture of accurate site data MIS by digital means (e.g., mobile app), with timely submission of reports.
• Evolve and implement mechanisms to minimise theft incidents.
• Undertake contingency planning to ensure maximum network availability, especially on higher-tenancy and customer-critical sites.
• Adopt TQM practices and the PDCA problem-solving approach.

Operational Performance

• Ensure KPIs are achieved as per management targets; evolve systems and procedures enabling the team to achieve targets.
• Carry out root cause analysis of site failures and draw action plans to avoid repetitive failures.
• Ensure adherence and compliance to processes and guidelines.
• Ensure preventive and corrective maintenance are met as per process and targets.
• Coordinate with the deployment team on installation and commissioning quality; take over sites with no service-affecting punch points.
• Generate trackers to monitor activities at appropriate frequencies for effective control of the activities.

Partner Management

• Manage partners  to achieve defined targets as per laiddown procedures.
• Ensure adequate partner training on technical, operational, and safety aspects.
• Control and develop partners to enforce and ensure process compliance.
• Conduct structured partner governance as per the defined schedule.
• Ensure partner invoices are certified for timely payment.
• Drive site security; ensure accurate site inventory / asset integrity; and manage material/inventory including warehousing, material movement, and spares management with clear partner responsibility and accountability.

Cost Optimisation & Revenue Enhancement

• Monitor and optimise utilisation of capex and opex (repair & maintenance).
• Reduce opex through energy conservation and optimum utilisation of available resources.
• Monitor and analyse energy reports and draw action plans for energy cost optimisation: site-wise energy cost monitoring; corrective measures on high-consumption sites; equilibrium between energy cost and uptime.
• Train the team properly on SLAs and sign-offs as per agreements/contracts.
• Ensure proper billing with periodic site audits, billing customers as per actual installed inventory/configuration.

Team Development

• Develop a high-performance work environment to build a capable and motivated team.
• Identify training needs and bridge gaps through appropriate training and development.
• Establish individual performance expectations, conduct regular reviews, and recommend rewards and recognition.
• Drive team-building initiatives and practice organisational values.
• Coordinate with HR for recruitment against vacant positions. Key Performance Indicators
• Network uptime delivered within agreed customer SLAs; SLA/KPI sign-offs obtained on schedule.
• Safety compliance at sites as per ESH policy; safety training coverage of field teams.
• Preventive and corrective maintenance completion against process targets; repeat site failures eliminated through RCA.
• Opex per site and energy cost against budget; capex utilisation within allotted budget.
• Partner performance against defined targets; partner invoice certification turnaround.
• Billing accuracy against actual installed inventory/configuration; theft incidents minimised.
• Team capability and engagement: training completion, reviews conducted, vacancies filled.

Qualifications, Skills and Experience:

• Education: Engineering graduate — B.E. / B.Tech or similar.

Additional Details

Knowledge Required

• Technical knowledge of power equipment.
• Adaptability to changing organization’s trends.

Skills / Competencies

• Excellent interpersonal and communication skills; ability to drive large teams across geographies.
• Soft skills and awareness of new technology gadgets are desirable prerequisites.

Relevant Experience

• Minimum 12–15 years of total experience in the telecom industry / ISP, preferably with more than 3 years of directly relevant experience.  Environment
• Balancing customer expectations, the external environment, and internal alignment between departments.
• Managing distributed assets across varied geography (indicatively 3,000–5,000+ sites depending on the operating area, with defined per-site opex budgets and assets of significant value per site).
• Managing local/government bodies and dealing with the public in general.
• Safety compliance at sites as per ESH policy.
• Running operations under a BCP framework in case of natural calamities (earthquakes, floods, etc.).
• Managing the budget. Environment
• Balancing customer expectations, the external environment, and internal alignment between departments.
• Managing distributed assets across varied geography (indicatively 3,000–5,000+ sites depending on the operating area, with defined per-site opex budgets and assets of significant value per site).
• Managing local/government bodies and dealing with the public in general.
• Safety compliance at sites as per ESH policy.
• Running operations under a BCP framework in case of natural calamities (earthquakes, floods, etc.).
• Managing the budget.

How to Apply:

All suitably qualified and Interested applicants should apply online at the link below.

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NB: Only shortlisted candidates will be contacted.

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Level of Education: bachelor degree

Work Hours: 8

Experience in Months: 144