Front Desk Administrator / Resort Supervisor Jobs – Country Lake Resort Garuga

Job Title: Front Desk Administrator / Resort Supervisor

Organisation: Country Lake Resort Garuga

Duty Station: Entebbe, Uganda

About Organisation:

Located in Entebbe, 8 km from Beach, Country Lake Resort Garuga boasts an outdoor pool and views of the lake. The resort has a private beach and water sports facilities, and guests can enjoy a drink at the bar. Free private parking is available on site. Certain rooms feature a seating area where you can relax. A balcony or patio are featured in certain rooms.

Key Duties and Responsibilities:

• Perform receptionist duties (check-ins, check-outs, reservations).
• Oversee day-to-day administrative operations.
• Supervise front office staff and ensure excellent customer service.
• Handle guest complaints and ensure prompt resolution.
• Coordinate staff schedules and attendance.
• Maintain accurate records, reports and documentation.
• Liaise with other departments.
• Handle correspondence, emails and phone calls.
• Assist with procurement, inventory and office supplies.
• Ensure compliance with resort policies and hospitality standards.

Qualifications, Skills and Experience:

• Gender: Female
• Age: 26 – 30 years
• Education: Bachelor’s Degree in Accounting, HRM, Business Administration or a related field.
• Experience:
• Minimum 3 years’ experience in the hospitality industry.
• Manage front desk operations and assist guests.
• Proven experience working in a hotel, resort or hospitality environment.
• Strong leadership, administrative and organizational skills.
• Excellent communication and interpersonal skills.
• Good understanding of front office operations and hotel management systems.
• Good computer skills, particularly Microsoft Office and Excel (knowledge of hotel PMS is an added advantage).
• Ability to manage staff and work under pressure.
• Professional appearance and excellent customer-service attitude.
• Strong attention to detail and accountability.
• Ability to work flexible hours, including weekends and public holidays.

How to Apply:

All candidates should send their updated CVs via Email to: Apply by Email

NB: Only shortlisted candidates will be contacted.

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Level of Education: bachelor degree

Work Hours: 8

Experience in Months: 36