Area Operations Manager Jobs – The Coding House Ug

Job Title: Area Operations Manager

Organisation: The Coding House Ug

Duty Station: Kampala, Uganda

Key Duties and Responsibilities:

• Environment, Safety and Health Compliance Build and reinforce a strong safety culture across all sites.
• Monitor safety compliance and ensure adherence to all safety guidelines and procedures.
• Ensure identification of safety training needs to meet compliance requirements.
• Manage external environmental risks, identify potential challenges in the area, anddevelop actions to mitigate them.
• Stakeholder Management Engage with community members, landowners, local administration, energy backupofficials, and other stakeholders to build relationships and secure support for resolvingsite issues.
• Ensure customer expectations are met by aligning on requirements and resolvingconcerns proactively.
• Manage partners by tracking and monitoring their performance to ensure servicedelivery as per defined service level agreements.
• Liaise with internal stakeholders for requisitions, work orders, and services to ensuretimely closure and site support.
• Secure timely customer sign-offs on uptime and service delivery.
• Coordinate with the country team to ensure optimal utilisation of capex and opex for site stability as per defined processes.
• Operations Management Review Tower Operating Centre reports periodically (outage, fault, uptime), conductroot-cause analysis, and implement corrective measures to maintain smooth siteoperations and SLA-defined uptime.
• Monitor and ensure timely closure of preventive and corrective trouble tickets tomaintain zero-defect sites.
• Conduct periodic site visits to assess operations, key management, security, assetmonitoring, safety, upkeep, and hygiene; identify gaps against audit checklists to ensure quality assurance and audit compliance.
• Use digital tools to monitor diesel usage, validate diesel and energy backup consumptiondata, and ensure timely fuel filling while minimising pilferage for effective energymanagement.
• Propose decisions on asset replacement based on asset lifecycle and performance toensure optimal utilisation and protection of company assets.
• Ensure full compliance with internal operations and maintenance processes and systems.
• Provide solar-power corrective maintenance support and optimise power consumption.
• Cost Management Oversee repair and maintenance costs and ensure optimal levels are maintained.
• Monitor diesel consumption trends, review beat plans, and conduct root-cause analysis to optimise energy costs across sites.
• Ensure timely certification, review, validation, and root-cause analysis of abnormal bills; resolve outstanding issues and process bills as per SLA to optimise opex.
• Provide inputs to the country opex manager / operations support manager for customer SLA sign-off and partner KPI sign-off.
• Drive Indoor-to-Outdoor (I2O) site conversion initiatives to reduce operational costs.
• Team Development Supervise, guide, and motivate business partners and technicians to deliver onobjectives; review performance and provide feedback to reinforce ownership andprocess compliance.
• Identify training needs of business partners and technicians; coach them on technical and behavioural skills and recommend relevant training programs.
• Set clear individual performance expectations, conduct regular reviews, recognise good work, and guide improvement areas to build a high-performance team.
• Monitor on-ground operations and actively identify business risks.
• Ensure adoption of Total Quality Management (TQM) practices and the Plan–Do–Check–Act (PDCA) problem-solving approach across the team.Key Performance Indicators: Site uptime delivered within SLA; timely customer sign-offs on uptime and servicedelivery.
• Safety compliance across all sites; safety training needs identified and closed.
• Preventive and corrective trouble tickets closed on time; zero-defect sites maintained.
• Diesel/energy consumption and cost optimised; pilferage minimised; abnormal billsresolved within SLA.
• Partner performance delivered against SLAs and KPIs; partner KPI sign-offs completed.
• Repair and maintenance costs held within sanctioned opex/capex budget.
• I2O conversion initiatives progressed as planned.

Qualifications, Skills and Experience:

• Mandatory: Bachelor’s degree (B.Tech).

Additional Details

• Experience 5+ years of relevant experience. Knowledge Required Telecom infrastructure.
• Power & energy systems. Asset & infrastructure knowledge. Functional Skills Mandatory: landlord engagement; on-site material management; risk management(operations); safety compliance; investigative skills; data analytics; energy efficiencymanagement; project/program management.
• Preferred: cost management (capex, opex); key account management(vendors/partners/suppliers/business partners).Technical Skills Mandatory: ERP systems; MS Office.
• Preferred: Power BI. Environment Field-based role across the assigned area’s tower sites, with regular site visits and travel.
• Operates within sanctioned opex/capex budgets, working with customers (operators),business partners, landlords, and the estate and projects teams.
• AdditionalBehavioural Competencies Business mindset; digital mindset; be collaborative; lead people — deliveringperformance; lead people — developing talent; influence through communication;create happy customers; problem solving; deliver through process; action and decision.

How to Apply:

All suitably qualified and Interested applicants should apply online at the link below.

Opens the employer’s application pageApply Now →

NB: Only shortlisted candidates will be contacted.

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Level of Education: bachelor degree

Work Hours: 8

Experience in Months: 60