Systems Analyst Officer Jobs – SLS Solutions International

Job Title: Systems Analyst Officer

Organisation: SLS Solutions International

Duty Station: Kampala, Uganda

About Organisation:

SLS Solutions International is a service organization offering 24/7 call center services in Uganda and across East Africa. We are among the pioneers in BPO services and solutions outsourcing catering for both local and international partners in the region. In 2019, we moved to launch one of the most modern call center facilities in Uganda, to meet the growing market demand for outsourced call center solutions. Today, SLS offers contact center services to customers from across the region and tailor-made BPO solutions globally.

Job Summary: Are you a results-driven professional with strong negotiation and communication skills? Join our team at SLS Solutions International Ltd as a Systems Analyst Officer and play a key role in managing and recovering outstanding debts while maintaining positive customer relationships.

Key Duties and Responsibilities:

• Extract and prepare portfolio collection reports as requested by the client to be forwarded to the Portfolio Manager for review.
• Prepare the team invoices to be forwarded to the Portfolio Manager for review.
• Assist and participate in Internal and External audit reviews and also contribute to management responses.
• Adopt proper records management principles as defined by the firm in terms of upkeep and filing of documentation.
• Collaborate with different departments and offer administrative assistance when necessary.
• Handle confidential information with discretion and adhere to all company data protection measures provided.
• Collaborate with other departments to gather and document functional and technical requirements for new system features and enhancements.
• Analyse operations processes within the debt collection department to identify system requirements, inefficiencies, and areas for improvement.
• Monitor system performance to ensure reliability, efficiency, and data accuracy.
• Coordinate with external software providers to install updates, troubleshoot issues, and ensure seamless system integration.
• Ensure the accuracy and integrity of debtor data within the systems.
• Provide technical support to all staff, resolving system-related issues in a timely and effective manner.
• Troubleshoot system errors and identify root causes, implement fixes, and prevent future occurrences.
• Monitor and enforce security protocols to protect sensitive debtor information from unauthorized access or breaches.
• Train all relevant staff on system functionalities, including new features and best practices for system usage.
• Perform any other duties assigned.

Qualifications, Skills and Experience:

• Certificate, Diploma or Degree in any related field.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) especially advanced excel.
• Exceptional organizational skills and attention to detail.
• Time-management skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Good leadership skills.
• Good problem-solving skills.
• Fluency in English both verbal and written and good documentation skills.

How to Apply:

All suitably qualified and Interested applicants should apply online at the link below.

This vacancy has closed — applications are no longer acceptedApplications closedSee open jobs at SLS Solutions International →

Deadline: 9th August 2026

NB: Only shortlisted candidates will be contacted.

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Level of Education: high school

Work Hours: 8

Experience in Months: 12