2 Portfolio Manager Jobs – SLS Solutions International

Job Title: Portfolio Manager (2 Positions)

Organisation: SLS Solutions International

Duty Station: Lira, Uganda

About Organisation:

SLS Solutions International is a service organization offering 24/7 call center services in Uganda and across East Africa. We are among the pioneers in BPO services and solutions outsourcing catering for both local and international partners in the region. In 2019, we moved to launch one of the most modern call center facilities in Uganda, to meet the growing market demand for outsourced call center solutions. Today, SLS offers contact center services to customers from across the region and tailor-made BPO solutions globally.

Job Summary: Are you a results-driven professional with strong negotiation and communication skills? Join our team at SLS Solutions International Ltd as a Portfolio Manager and play a key role in managing and recovering outstanding debts while maintaining positive customer relationships.

Key Duties and Responsibilities:

• Analyzing the composition of the assigned portfolios to assess risk levels, identify opportunities for improvement, and develop strategies to optimize collection efforts.
• To review the assigned collection portfolio, divide and assign portfolios to the collection team in an equitable and effective manner.
• Developing and implementing collection strategies to maximize recovery rates while minimizing costs and risks.
• Support junior staff in achieving business objective through regular performance meetings.
• As a team member. participate in promoting the company’s image through customer care and good customer relations while executing enshrined duties in accordance with the firm’s customer service charter.
• Strict adherence to the Recovery process and company policies as well as regulatory guidelines whilst at the same time ensuring proper adoption by the collections officers.
• Monitoring the performance of the debt collection team and individual collectors, tracking key performance indicators (KPIs) such as collection rates, account resolution rates, and compliance with regulatory guidelines.
• Generating regular reports on portfolio performance and collection activities, providing insights and recommendations to senior management for decision-making purposes.
• Building and maintaining relationships with clients, creditors, and other stakeholders to facilitate the resolution of debt accounts and ensure client satisfaction.
• Provide support & guidance to external service providers employed by the firm in relation to debt collections and related services (Auctioneers, Debt collectors, Lawyers etc.)
• Work collaboratively in achieving the firm’s short. medium- and long-term financial objectives.
• Ensure proper cost management in the department so as to decrease the cost to recovery.
• Assist and participate in Internal and External audit reviews and also contribute to management responses.

Qualifications, Skills and Experience:

• A bachelor’s degree in a relevant field such as business, finance, or a related discipline is required. Minimum of 1-year experience in leadership and management activities.
• A minimum of 2-3 years of relevant work experience in debt collection, and portfolio management.
• Good communication skills
• Good negotiation skills
• Good complaint management skills

How to Apply:

All suitably qualified and Interested applicants should apply online at the link below.

This vacancy has closed — applications are no longer acceptedApplications closedSee open jobs at SLS Solutions International →

Deadline: 8th August 2026

NB: Only shortlisted candidates will be contacted.

For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

Level of Education: bachelor degree

Work Hours: 8

Experience in Months: 24