Fresher IT Officer Jobs – CIC Insurance Uganda

Job Title: IT Officer (Fresher Jobs)

Organisation: CIC Insurance Uganda

Duty Station: Kampala, Uganda

About Organisation:

CIC Insurance Group is a leading cooperative insurer with operations across East and Southern Africa. With a diverse portfolio spanning Life, General, and Micro Insurance businesses across multiple jurisdictions, CIC is committed to financial inclusion, innovation, and long-term sustainability.

Job Summary: Reporting to the Head of Operations, the IT- Officer role will provide reliable and efficient IT support, maintain the organization’s technology infrastructure, ensure system availability and security, and support the effective use of technology across the business.

Key Duties and Responsibilities:

• IT Support & Service Management
• Provide first-line technical support to staff and resolve hardware, software, network, and system-related issues.
• Install, configure, maintain, and troubleshoot computers, printers, telecommunications equipment, and other IT devices.
• Manage user accounts, access rights, passwords, and permissions.
• Respond to IT support requests promptly and maintain accurate records of incidents and resolutions.
• Systems & Infrastructure Management
• Monitor and maintain IT systems, networks, servers, internet connectivity, and related infrastructure.
• Ensure systems and applications are available, reliable, and functioning effectively.
• Perform routine system maintenance, updates, patches, and upgrades.
• Support the implementation and integration of new IT systems and technologies.
• IT Security & Data Protection
• Implement and monitor IT security controls to protect company systems and information.
• Ensure regular antivirus, security updates, backups, and recovery procedures are maintained.
• Monitor and report potential security threats, breaches, and unauthorized access.
• Promote compliance with IT policies, data protection requirements, and information security standards.
• IT Projects & Process Improvement
• Support the implementation of IT projects, system upgrades, and digital transformation initiatives.
• Identify opportunities to automate and improve business processes through technology.
• Provide technical guidance to users on effective use of systems and applications.
• Support integration and optimization of business applications.
• Vendor & Asset Management
• Coordinate with IT vendors , service providers and group on technical support, maintenance, and system-related issues.
• Maintain an up-to-date inventory of IT equipment, software, licenses, and other technology assets.
• Monitor IT equipment warranties, licenses, contracts, and service agreements.
• Reporting & Documentation
• Maintain proper documentation of IT systems, configurations, incidents, assets, and procedures.
• Prepare periodic IT performance, incident, security, and infrastructure reports.
• Monitor IT service levels and recommend improvements where necessary.
• Support business continuity and disaster recovery arrangements relating to IT systems.

Qualifications, Skills and Experience:

• Bachelor’s degree in Information Technology, Computer Science, Information Systems or a related discipline.
• Experience
• Minimum of 2 years’ experience in IT support, systems administration, networking, or a similar role.
• Key Competencies
• IT troubleshooting and technical support
• Networking and systems administration
• Cybersecurity awareness
• Problem-solving and analytical skills
• Customer service and communication
• Attention to detail
• Time management and prioritization
• Ability to work under pressure
• Confidentiality and integrity
• Continuous learning and technology awareness

How to Apply:

All suitably qualified and Interested applicants should apply online at the link below.

Opens the employer’s application pageApply Now →

Deadline: 30^th September 2026

NB: Only shortlisted candidates will be contacted.

For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

Level of Education: bachelor degree

Work Hours: 8

Experience in Months: 24