Several Account Management Agent Jobs – Tugende

Job Title:  Account Management Agent (Several Positions) 

Organisation: Tugende

Application Opens: 17th August 2026

Application Closes: Open and interview will be done on a rolling basis

Duty Location: All Tugende Locations in the West, East and Central districts of Uganda

About Organisation:

Tugende uses asset finance, technology, and a customer-centric model to help informal sector entrepreneurs dramatically increase their economic trajectory. Tugende’s core asset finance packages include medical and life insurance, training, safety equipment, and digital credit profiles in addition to affordable asset financing for SMEs. By helping clients grow economically and building digital track records of responsibility, we are creating a long-term ecosystem for MSMEs that will grow and thrive.

Tugende is tackling the credit gap for small businesses in Africa by enabling informal entrepreneurs to 1) own income‑generating assets, 2) build a verifiable digital credit profile, and 3) earn future growth opportunities through the Tugende digital platform. This platform includes discounts, smartphones, e‑commerce opportunities, and on‑demand credit lines. Tugende has financed 70,000+ clients and has hundreds of employees serving clients across its branches in Uganda and Kenya.

Job Summary:   The Account Management Agent will be responsible for vetting and managing customer accounts, following up on outstanding payments, ensuring timely repayments, and maintaining positive customer relationships. The role involves conducting thorough customer vetting, regular customer engagement, addressing account-related concerns, maintaining accurate records, and supporting overall portfolio quality by keeping customer accounts in good standing.

The successful agent will exemplify and embrace Tugende’s Core Values of: Integrity, Empathy, Solutions Oriented, Work as a Team and Always Growing

Key Duties and Responsibilities:   

• Customer Vetting & Acquisition: Vet and onboard prospective customers by assessing eligibility, verifying information and documentation, conducting required checks, and supporting customer acquisition in line with Tugende’s credit requirements and policies.
• Loan Management: Manage customer loans throughout the loan cycle by monitoring repayments, following up on outstanding payments, addressing customer concerns, and escalating defaulting accounts appropriately.
• Incident Management: Manage and coordinate customer incidents such as accidents, sickness, theft, and asset impoundment, including supporting insurance claims, asset recovery, and related processes.
• After-Sales & Customer Retention: Maintain strong customer relationships, understand evolving customer needs, gather feedback, support customer retention, and identify opportunities for additional products and services.
• Data, Systems & Transparency: Maintain accurate and up-to-date customer records, document all customer interactions and agreements in the CRM and approved systems, and ensure compliance with Tugende’s credit, documentation, and transparency requirements.

Qualifications, Skills and Experience:  

• A’ level and above.
• 1 years of field based experience
• At least 1 year of experience in loan management and collections
• Excellent communication and interpersonal skills.
• Familiarity with lending products, financial services and CRM software.

Personal Attributes and Abilities:

• Outstanding communication and interpersonal skills to enable engagement with different stakeholders
• Strong negotiation and problem-solving skills
• Ability to manage multiple accounts and meet targets
• Professional, courteous, and empathetic approach to clients
• Self-motivated, goal-oriented, and detail-driven
• Unquestionable integrity and commitment to ethical standards
• Good computer skills

Please Note: These agents roles are purely commissioned based roles and not salary roles

How to Apply:  

Interested candidates who meet the above requirements should follow this link

Opens the employer’s application pageApply Now →

Deadline: Open

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