Job Title: Information Communications Technology Officer (2 Positions)
Organisation: Office of the Prime Minister
Duty Station: Kampala, Uganda
About Organisation:
The Office of the Prime Minister (OPM) of Uganda is the central government ministry responsible for coordinating, monitoring, and implementing government policies, programs, and projects across all Ministries, Departments, and Agencies (MDAs).
Job Summary: The 1CT Officer will provide frontline technical support to users, ensuring the smooth operation of IT systems, network infrastructure, and digital tools. The role focuses on end-user support, troubleshooting software, hardware and network issues, and building user capacity through training and guidance to enhance effective use of ICT resources.
Key Duties and Responsibilities:
- Provide first-line technical support to users, resolving hardware, software, and system-related issues in a timely manner.
- Install, configure, and maintain user devices including desktops, laptops, printers, and mobile devices.
- Troubleshoot network connectivity issues (LAN. Wi-Fi, VPN) and escalate complex issues where necessary.
- Monitor and maintain network equipment such as routers, switches, and access points to ensure optimal performance.
- Support the setup, maintenance, and use of enterprise systems including email, office, file sharing, and MIS platforms.
- Assist in user account management, including account creation, access control, and password management.
- Conduct routine system checks and preventive maintenance to minimise downtime and disruptions.
- Provide hands-on user training on ICT systems, applications, and digital tools to improve productivity.
- Develop simple user guides, manuals, and training materials for common systems and tools.
- Support onboarding of new staff by setting up IT equipment and providing basic ICT orientation.
- Maintain an inventory of ICT assets and ensure proper tracking, usage, and maintenance.
- Ensure adherence to ICT policies, including data security, backup procedures, and acceptable
- Support basic cybersecurity practices, including security updates, user awareness, and incident reporting.
- Document and track support requests, resolutions, and recurring issues for continuous improvement.
- 0 Liaise with vendors and service providers for maintenance, repairs, and technical support when required.
- Maintain knowledge of Linux server and Windows personal operating systems.
- Perform any other duties assigned by the supervisor or his/her designate.
Qualifications, Skills and Experience:
- A Bachelor’s Degree in Information Technology, Computer Science, Information Systems, or a related field.
- A Master’s Degree in a related/relevant field is of added advantage.
- ITIL 4 Foundation Certification is an added advantage.
- At least 6 years of relevant professional experience in IT support, helpdesk, domain and systems/network administration with government or externally funded projects, development partners, multilateral or international organisations.
- Experience in supporting users in a structured or enterprise environment is an added advantage.
- Strong knowledge of computer hardware, operating systems (Windows/Linux), and common software applications.
- Basic networking knowledge (TCP/IP. LAN/WAN, Wi-Fi configuration, routers, switches).
- Familiarity with user support tools, ticketing systems, and remote support solutions.
- Understanding of basic cybersecurity principles and best practices.
How to Apply:
Applications should be accompanied by:
A detailed Curriculum Vitae.
Copies of certificates (academic and professional) and testimonials.
A copy of identification documents.
Proof of relevant work experience (MUST be attached).
At least three (3) competent referees, one of whom must be a current or previous employer. The closing date for applications is 12th June 2026 at 5:00 PM.
All applications should be signed and addressed to:
The Permanent Secretary
Office of the Prime Minister Plot 9-11, Apollo Kaggwa Road P.O. Box 341, Kampala, UGANDA Hard copies should be hand-delivered to the Security Registry (Floor 6), Office of the Prime Minister Building.
Deadline: 12th June 2026
Deadline: 12th June 2026
NB: Only shortlisted candidates will be contacted.
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Level of Education: bachelor degree
Work Hours: 8
Experience in Months: 72