ICT Service Desk Analyst Jobs – Joint Medical Store (JMS)

Job Title: ICT Service Desk Analyst

Organisation: Joint Medical Store (JMS)

Duty Station: Kampala, Uganda

About Organisation:

Joint Medical Store (JMS) is a Church-founded private not for profit organization whose mission is to supply medicines, medical equipment and related health care services of assured quality to the people of Uganda at affordable prices.

Job Summary: Provide first-line ERP and ICT support to project staff, ensuring timely resolution of user issues

Key Duties and Responsibilities:

Job Summary

• Provide first-line ERP and ICT support to project staff, ensuring timely resolution of user issues
• Provide first-line technical support for ERP and other project ICT systems. Manage the ICT helpdesk, logging, tracking, and resolving user support tickets.
• Diagnose and resolve routine user issues, escalating complex issues to appropriate technical staff.
• Document incidents, resolutions, and recurring issues to inform system improvements.
• Train end-users on ERP and other system functionalities.
• Monitor service levels against agreed helpdesk performance standards.
• Maintain an up-to-date knowledge base of common issues and resolutions.

Qualifications, Skills and Experience:

• Bachelor’s Degree in Information Technology, Computer Science or a related field

Experience:

• Minimum 3 years of ICT helpdesk/service desk experience

Competencies:

• Strong customer service and communication skills.
• Working knowledge of ERP systems and common ICT troubleshooting

How to Apply:

Send your application letter, updated CV and academic documents in one pdf to Apply by Email. Clearly indicate in the subject line of the email your names and position you are applying for e.g. Christine Nakatudde – Database Administrator

Deadline: 18th September 2026

NB: Only shortlisted candidates will be contacted.

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Level of Education: bachelor degree

Work Hours: 8

Experience in Months: 36