Fresher Officer Technical Support Jobs – Uganda Communications Commission (UCC)

Job Title:  Officer Technical Support (Fresher Jobs)

Organisation: Uganda Communications Commission (UCC)

Duty Station:  Bugolobi, Kampala, Uganda

Reports to: Senior Officer Regional Office

About the Company:

The Uganda Communications Commission (UCC) is a statutory body established under the Communications Act 2013 to regulate Telecommunications, Broadcasting and Postal sub-sectors. In carrying out its mandate and mission of driving the development of a robust communications sector in the country.

Job Summary:   To support the execution of technical responsibilities at the Regional Office in alignment with the mission of the Commission.

Key Duties and Responsibilities:

• Conduct technical inspections at the designated Regional Office and prepare reports in line with the Commission’s mission of developing a robust communications sector that drives economic growth.
• Conduct spectrum measurements/monitoring in the designated Regional Office and prepare timely reports.
• Maintain an updated database of technical data and UCC assets register at the designated regional office including remote monitoring stations.
• Conduct enforcement procedures on noncompliance of operations following license terms and conditions at the designated Regional office.
• Assist head office staff in executing routine procedures and resolving technical requests and complaints at the designated Regional Office and prepare appropriate responses.
• Mobilise external stakeholders to attend and participate in UCC workshops, competitions and any other event organised at the designated Regional Office.
• Troubleshoot technical problems for UCC technical equipment and assist in the preparation of appropriate responses to technical complaints in the region.
• Maintain flexibility to accommodate any other duties assigned by the line supervisor from time to time.

Key Performance Indicators

• Technical issues resolved on the first customer contact and remotely without on-site visits.
• Average time taken to respond to a support request.
• Customer satisfaction with IT support services.
• Incidents that require escalation to higher support levels.
• Compliance with agreed-upon SLAs for response and resolution times
• Average downtime for IT equipment within the region.

Qualifications, Skills and Experience:

Education and Professional Qualifications

• Bachelor’s degree in Telecommunication engineering or Electrical engineering or related field.

Working Experience

• Minimum of two (2) years’ experience in Telecommunications or Electrical Engineering in a similar corporate environment.

Skills, Knowledge, and Abilities

Technical

• Technical maintenance skills
• Report writing skills.
• Resources management
• Behavioural
• Communication and interpersonal skills
• Multi-tasking and attentive to details

How to Apply:
All candidates should complete the online application form and upload their CV, cover letter and relevant certificates at the link below. The CV must include 3 referees including their email address and telephone number.

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Deadline: 22nd December 2024

Note: Only shortlisted candidates will be contacted. UCC is an Equal Opportunity Employer. Any form of canvassing will lead to automatic disqualification.

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