Telecom Jobs – Social Media Executive –  True North Consult

Job Title:  Social Media Executive

Organisation: True North Consult Ltd

Duty Station: Kampala, Uganda

About the Company:  

True North Consult Ltd is a boutique HR Consultancy Firm that offers bespoke HR solutions to selected clients in various sectors and industries across East Africa, with operational offices in Kampala, Nairobi and Kigali.

Job Summary:  Responsible for growing the credibility of the company’s social media presence as a customer experience channel

Key Duties and Responsibilities:

Social Media Handling

• Work with the Social Media Manager to develop & implement the company’s overall social media strategies and tactics
• Engage online and social media audiences on a daily basis and help maintain relationships with key influencers.
• Assist with internal efforts around social media, i.e. working with internal partners and audiences across organizational business lines
• Attend to customer queries in a timely manner on the company’s Social Media platforms and manage escalations.
• Execute company’s day-to-day social media activities, including posting to, updating its social media platforms
• Monitor and track all social media initiatives and tactics implemented and develop reports on those findings
• Continue to refine and define our social care process

Reporting  

• Track social media program results and report on those findings, as well as assist in active “listening” to the social media community, regularly reporting on those findings
• Analyze and report social media actions on a monthly basis for successes and new opportunities

Compliance & Adherence to Company processes       

• Ensuring that all internal processes are adhered to and followed.
• Perform any other lawful duties as assigned by the supervisor or higher authorities

Qualifications, Skills and Experience:

Educational Qualifications & Functional / Technical Skills          

• A minimum of a bachelor’s degree or related profession
• Technology Adaptability
• Proficient in English (oral and written) and any other Language
• Excellent knowledge of MS Office
• Relevant Experience (Type of experience and minimum number of years)
• 2+ years of Customer Service experience
• Experience including but not limited to Facebook, LinkedIn, Google+, Google Communities, Twitter, Flickr, YouTube, Pinterest, and more
• Knowledge of social media and analytics software (Hootsuite, Raven Tools, Google Analytics, Facebook Insights, etc.)

Other requirements (Behavioral etc.)     

• Ability to blog about social media
• Excellent communication and Interpersonal skills
• Good organizational and multi-tasking abilities
• Problem-solving skills and Customer service orientation
• High level of integrity and professionalism
• Good negotiation Skills

How to Apply:
All candidates are encouraged to submit a cover letter and updated CV to Apply by Email with subject line Social Media Executive

All applicants should share their CV’s and Cover Letters in PDF or MS Word STRICTLY

Deadline: 15th November 2024

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