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Job Title:  Social Media Executive

Organisation: True North Consult Ltd

Duty Station: Kampala, Uganda

About the Company:  

True North Consult Ltd is a boutique HR Consultancy Firm that offers bespoke HR solutions to selected clients in various sectors and industries across East Africa, with operational offices in Kampala, Nairobi and Kigali.

Job Summary:  Responsible for growing the credibility of the company’s social media presence as a customer experience channel

Key Duties and Responsibilities:

Social Media Handling

• Work with the Social Media Manager to develop & implement the company’s overall social media strategies and tactics
• Engage online and social media audiences on a daily basis and help maintain relationships with key influencers.
• Assist with internal efforts around social media, i.e. working with internal partners and audiences across organizational business lines
• Attend to customer queries in a timely manner on the company’s Social Media platforms and manage escalations.
• Execute company’s day-to-day social media activities, including posting to, updating its social media platforms
• Monitor and track all social media initiatives and tactics implemented and develop reports on those findings
• Continue to refine and define our social care process

Reporting  

• Track social media program results and report on those findings, as well as assist in active “listening” to the social media community, regularly reporting on those findings
• Analyze and report social media actions on a monthly basis for successes and new opportunities

Compliance & Adherence to Company processes       

• Ensuring that all internal processes are adhered to and followed.
• Perform any other lawful duties as assigned by the supervisor or higher authorities

Qualifications, Skills and Experience:

Educational Qualifications & Functional / Technical Skills          

• A minimum of a bachelor’s degree or related profession
• Technology Adaptability
• Proficient in English (oral and written) and any other Language
• Excellent knowledge of MS Office
• Relevant Experience (Type of experience and minimum number of years)
• 2+ years of Customer Service experience
• Experience including but not limited to Facebook, LinkedIn, Google+, Google Communities, Twitter, Flickr, YouTube, Pinterest, and more
• Knowledge of social media and analytics software (Hootsuite, Raven Tools, Google Analytics, Facebook Insights, etc.)

Other requirements (Behavioral etc.)     

• Ability to blog about social media
• Excellent communication and Interpersonal skills
• Good organizational and multi-tasking abilities
• Problem-solving skills and Customer service orientation
• High level of integrity and professionalism
• Good negotiation Skills

How to Apply:
All candidates are encouraged to submit a cover letter and updated CV to recruitment3@truenorthafrica.com with subject line Social Media Executive

All applicants should share their CV’s and Cover Letters in PDF or MS Word STRICTLY

Deadline: 15th November 2024

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