Job Title: Social Media Executive
Organisation: True North Consult Ltd
Duty Station: Kampala, Uganda
About the Company:
True North Consult Ltd is a boutique HR Consultancy Firm that offers bespoke HR solutions to selected clients in various sectors and industries across East Africa, with operational offices in Kampala, Nairobi and Kigali.
Job Summary: Responsible for growing the credibility of the company’s social media presence as a customer experience channel
Key Duties and Responsibilities:
Social Media Handling
- Work with the Social Media Manager to develop & implement the company’s overall social media strategies and tactics
- Engage online and social media audiences on a daily basis and help maintain relationships with key influencers.
- Assist with internal efforts around social media, i.e. working with internal partners and audiences across organizational business lines
- Attend to customer queries in a timely manner on the company’s Social Media platforms and manage escalations.
- Execute company’s day-to-day social media activities, including posting to, updating its social media platforms
- Monitor and track all social media initiatives and tactics implemented and develop reports on those findings
- Continue to refine and define our social care process
Reporting
- Track social media program results and report on those findings, as well as assist in active “listening” to the social media community, regularly reporting on those findings
- Analyze and report social media actions on a monthly basis for successes and new opportunities
Compliance & Adherence to Company processes
- Ensuring that all internal processes are adhered to and followed.
- Perform any other lawful duties as assigned by the supervisor or higher authorities
Qualifications, Skills and Experience:
Educational Qualifications & Functional / Technical Skills
- A minimum of a bachelor’s degree or related profession
- Technology Adaptability
- Proficient in English (oral and written) and any other Language
- Excellent knowledge of MS Office
- Relevant Experience (Type of experience and minimum number of years)
- 2+ years of Customer Service experience
- Experience including but not limited to Facebook, LinkedIn, Google+, Google Communities, Twitter, Flickr, YouTube, Pinterest, and more
- Knowledge of social media and analytics software (Hootsuite, Raven Tools, Google Analytics, Facebook Insights, etc.)
Other requirements (Behavioral etc.)
- Ability to blog about social media
- Excellent communication and Interpersonal skills
- Good organizational and multi-tasking abilities
- Problem-solving skills and Customer service orientation
- High level of integrity and professionalism
- Good negotiation Skills
How to Apply:
All candidates are encouraged to submit a cover letter and updated CV to [email protected] with subject line Social Media Executive
All applicants should share their CV’s and Cover Letters in PDF or MS Word STRICTLY
Deadline: 15th November 2024
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