Fixed-Lines High Level Support Engineer Jobs – ZTE Uganda

Job Title: Fixed-Lines High Level Support Engineer

Organisation: ZTE Uganda

Duty Station: Kampala, Uganda

About Organisation:

ZTE Corporation is a global leader in telecommunications and information technology. Founded in 1985 and listed on both the Hong Kong and Shenzhen Stock Exchanges, the company has been committed to providing innovative technologies and integrated solutions for global operators, government and enterprise, and consumers from over 160 countries across the globe. Serving over 1/4 of the global population, the company is dedicated to enabling connectivity and trust everywhere for a better future.

Job Summary: ZTE Uganda, under the MS Project, is seeking an experienced Fixed-Lines High-Level Support Engineer to oversee the operation, maintenance, optimization, and deployment of Fixed Line Voice, IMS Core, SIP Trucking, Hosted PBX, and Unified Communications services. The successful candidate will play a critical role in ensuring service reliability, high availability, and operational excellence across both Cloud-based and Legacy voice platforms.

Key Duties and Responsibilities:

• Manage and support Huawei IMS Core platforms including IMS, HSS, MGCF, SBC, SPG, iGWB/CDR, and associated legacy voice systems.
• Administer and optimize fixed voice services, including SIP trunks, hosted PBX, PSTN emulation, and enterprise voice solutions.
• Provision, activate, test, and troubleshoot voice services for enterprise customers.
• Support Webex calling, unified communications, BroadWorks/SP, and third-party voice application platforms.
• Monitor network performance, analyze alarms, and proactively resolve service-impacting issues.
• Perform advanced troubleshooting of SIP signaling, call routing, voice quality, media gateway, and subscriber provisioning issues.
• Support migrations from legacy PSTN, E1/PRI, and NGN platforms to IMS-based services.
• Conduct protocol analysis using tools such as wireshark and perform Root Cause Analysis for service incidents.
• Ensure compliance with change management, operational procedures, and service-level agreements.
• Manage equipment licensing, platform upgrades, configuration changes, and capacity expansion activities.

Qualifications, Skills and Experience:

• Bachelor’s Degree in Telecommunications Engineering, Electrical Engineering, Electronics Engineering, Computer Engineering, or a related field.
• Minimum 3-5 years’ experience in Fixed Voice, IMS, or Core Network Operations within a telecommunications environment.
• Hands-on experience with Huawei IMS infrastructure and Fixed Voice platforms.
• Strong knowledge of IMS, NGN, Softswitch, MGW, Hosted PBX, SIP Trunking, and Enterprise Voice solutions.
• Strong understanding of SIP, H.248, RTP, TCP/IP, UP, and telecom signaling protocols.
• Experience supporting SBC platforms, voice gateways, and Unified Communications services.
• Good understanding of IP networking concepts including routing, switching, and network integration.
• Strong troubleshooting and analytical skills.
• Excellent Root Cause Analysis and documentation capabilities.
• Customer-focused with strong service delivery orientation.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and manage multiple priorities.
• Innovative, results-driven, and proactive mindset.
• Strong teamwork, stakeholder management, and vendor coordination skills.

How to Apply:

If you believe you meet the above requirements, please forward your application with a detailed CV including present position and copies of relevant professional/academic certificates, by close of business on 14th August 2026, to this email address; Apply by Email: [apply via the button]

Deadline: 14^th August 2026

NB: Only shortlisted candidates will be contacted.

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Level of Education: bachelor degree

Work Hours: 8

Experience in Months: 36