The Ugandan Jobline

Job
Title:          Network & Security Engineer 

Organisation: Infinity
Computers & Communications

Duty Station: Kampala,
Uganda

Reports to: Back
Office Manager

About US:

Infinity Computers
& Communications Company Ltd (I3C) is a Technology Enterprise with a
footprint in Uganda and the wider East Africa Sub-Region. Our company’s work
spans over 15 years of experience in several African markets having previously
traded as Computer Frontiers International LTD (CFI). Our core business is IT
& Telecom.

Job Summary:   The Network
& Security Engineer will ensure the provision of optimal user support on
all IT network infrastructure within CUSTOMER Network. The jobholder will assist
in implementing defined work programs and plans in the area of IT security.

Key Duties and Responsibilities:  

·       
Performing
analysis of network security needs and contributes to design, integration, and
installation of new hardware and software Firewalls, routers, switches, load
balancers, Proxy servers and Antivirus tools.

·       
Modifies
and maintains network security policies as per MTN GISP.

·       
Implementation
and administration of IP load balancing with F5 Big/IP, hardware SSL
accelerators, and other software/hardware as necessary.

·       
Design
and implementation of remote connectivity solutions including IPSec VPN, PPTP,
and SSLVPN

·       
Monitoring
security system logs (i.e. intrusion detection system, firewall system logs,
etc.) and reports on discovered anomalies or problems (i.e. insufficient disk
space, inappropriate access patterns) on a weekly basis.

·       
Testing
new Network and security hardware and software solutions prior to implementation.

·       
Use of
approved network tools to troubleshoot and isolate network problems.

·       
Keep
fully abreast of trends and changing technologies as they relate to IT and
Network Engineering and Information Security fields. Engages in continuous
process improvement.

·       
Analyzing,
troubleshooting and correcting network problems remotely and on-site.

·       
Maintaining
and administering perimeter security systems such as firewalls and intrusion
detection systems.

·       
Assist
in performing risk assessments and security scans on CUSTOMER’s information
systems.

·       
Notify
appropriate user groups on vulnerabilities within their systems and recommend
options for resolving or mitigating the vulnerabilities.

·       
Identify
and investigate anomalous log entries and possible implications on security,
integrity and performance of CUSTOMER’s IT infrastructure. Escalate
recommendations to the Manager, IT Architecture and Security.

·       
Prepare
periodic security/risk assessment report and circulate to all relevant
stakeholders.

·       
Liaise
with relevant unit/ team/function in carrying out all relevant activities.

·       
Attend
team/divisional/departmental meetings as required.

·       
Assist
in providing technical support to end users of CUSTOMER’s IT network
infrastructure organization-wide.

·       
Assist
in ensuring the prompt resolution of escalated faults and requests from the
call centre and helpdesk. Act as second level of support for escalated issues.

·       
Maintain
relationships with third-party vendors and ensure that agreed SLAs are
achieved.

·       
Assist
in setting up and maintaining network management system tools to ensure network
devices are constantly monitored.

·       
Assist
in setting up and executing technical test plans for device modification, new
deployment and upgrades.

·       
Assist
in monitoring and troubleshooting network infrastructure (LAN, WAN, routers,
cabling, etc) related issues and requests down to the last line of support
before escalating to third-party vendors.

·       
Maintain
an accurate and up-to-date record of escalated issues and resolution status
(i.e. a detailed maintenance schedule).

·       
Monitor
infrastructure performance and recommend adjustments to ensure optimal response
time to the Manager, Network Infrastructure Support.

·       
Liaise
with the help desk to ensure infrastructure related incidents are resolved
efficiently and in a timely manner in compliance with Service Level Agreements.

·       
Liaise
with relevant unit/ team/function in carrying out all relevant activities.

·       
Attend
team/divisional/departmental meetings as required.

·       
Provide
guidance and manage the performance of subordinates (where applicable).

·       
Prepare/compile
agreed periodic activity and performance reports for the attention of the
Manager, Network Infrastructure Support.

·       
Perform any
other duties as assigned by the Manager, Network Infrastructure Support.

Qualifications, Skills and Experience:

·       
The applicant
for the Network & Security Engineer job must hold a First degree or
equivalent in a relevant discipline.

·       
Network
and Security Certifications shall be of an added advantage

·       
Minimum
of three (3) years relevant work experience.

How to Apply:

All candidates
should send their applications together with updated CVs and academic
certificates to hr@i3c.co.ug

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