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Job Title:    Engineer – IT Applications
Support

Organisation: MTN-Uganda

Duty Station: Kampala,
Uganda

Reports to: Manager
IT Applications

 

About US:

MTN-Uganda is the
leading telecommunications Company in Uganda, providing payphone, fixed lines,
fax/data, internet and mobile services.

 

Job Summary:  The Engineer – IT Applications Support will support
the assigned IT Applications by proactive identification, isolation, and
resolution of issues in the assigned applications/systems stack. The incumbent
shall ensure platforms’ uptime and services availability, attend to customer
trouble tickets escalated from front end teams within SLA and ensure efficient
Operations & Maintenance of the assigned Enterprise IT applications.

 

 Key Duties and
Responsibilities:  

·       
To
provide L1 and L2 operational maintenance and support for the IT Applications

·       
To
attend to incidents, work orders, problem tickets, changes etc. pertaining the
relevant applications/systems assigned

·       
Ensure
optimization of the assigned IT applications to meet company KPI-s and customer
expectations

·       
Development
of technical documents including Standard operating procedures, troubleshooting
guides              

·       
Derivation
of trends in performance from statistics as well as from customer complaints to
provide long term solutions to problems identified          

·       
Actively
collaborate with other Business functions to understand their pain areas and
come up with improvement plan                       

·       
Serve
MTN UG’s customers and provide solutions to customer problems to improve the
customer experience

·       
Matrix
management across Information systems and business units

·       
Working
with multiple vendors and business units

·       
Execute
any assignments that may be assigned from time to time at management’s
discretion.

 

Qualifications, Skills and Experience:

·       
The
applicant for the MTN-Uganda Engineer – IT Applications Support job placement
must hold a Bachelor’s Degree in Computer Science, Information Technology,
Software Engineering, or related field.

·       
Four years
of experience in a busy IT environment                                                           

·       
Two years
of experience specific to software development and maintenance of
applications                  

·       
Two years’
experience specific to UNIX shell scripting, Database programming

·       
Experience
working on Enterprise Applications.

·       
Database
Management Skills – Oracle, SQL server, MySQL, PostgreSQL, Hadoop

·       
Shell
scripting/Programming

·       
Unix/
Linux System administration

·       
Basic IP
networking knowledge

·       
Software
Development and management

·       
Reporting

·       
Analytical
Thinking

·       
Business
Process Design and Reengineering

·       
Decision
Making

·       
Information
Management

·       
Problem
Solving

·       
Project
Planning and Control

·       
Strategic
Thinking and Planning

·       
System
Analysis, Design, and Integration

·       
Telecommunications
Technology Fundamentals

·       
Results
orientation

·       
Credibility

·       
Building
collaborative relationships

·       
Engaged
management

·       
Influencing,
Leadership, Power

·       
Risk-taking,
Innovation

 

How to Apply:

All candidates
should apply online at the link below.

 

Click
Here

 

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