Job Title: Engineer – IT Applications
Support
Organisation: MTN-Uganda
Duty Station: Kampala,
Uganda
Reports to: Manager
IT Applications
About US:
MTN-Uganda is the
leading telecommunications Company in Uganda, providing payphone, fixed lines,
fax/data, internet and mobile services.
Job Summary: The Engineer – IT Applications Support will support
the assigned IT Applications by proactive identification, isolation, and
resolution of issues in the assigned applications/systems stack. The incumbent
shall ensure platforms’ uptime and services availability, attend to customer
trouble tickets escalated from front end teams within SLA and ensure efficient
Operations & Maintenance of the assigned Enterprise IT applications.
Key Duties and
Responsibilities:
·
To
provide L1 and L2 operational maintenance and support for the IT Applications
·
To
attend to incidents, work orders, problem tickets, changes etc. pertaining the
relevant applications/systems assigned
·
Ensure
optimization of the assigned IT applications to meet company KPI-s and customer
expectations
·
Development
of technical documents including Standard operating procedures, troubleshooting
guides
·
Derivation
of trends in performance from statistics as well as from customer complaints to
provide long term solutions to problems identified
·
Actively
collaborate with other Business functions to understand their pain areas and
come up with improvement plan
·
Serve
MTN UG’s customers and provide solutions to customer problems to improve the
customer experience
·
Matrix
management across Information systems and business units
·
Working
with multiple vendors and business units
·
Execute
any assignments that may be assigned from time to time at management’s
discretion.
Qualifications, Skills and Experience:
·
The
applicant for the MTN-Uganda Engineer – IT Applications Support job placement
must hold a Bachelor’s Degree in Computer Science, Information Technology,
Software Engineering, or related field.
·
Four years
of experience in a busy IT environment
·
Two years
of experience specific to software development and maintenance of
applications
·
Two years’
experience specific to UNIX shell scripting, Database programming
·
Experience
working on Enterprise Applications.
·
Database
Management Skills – Oracle, SQL server, MySQL, PostgreSQL, Hadoop
·
Shell
scripting/Programming
·
Unix/
Linux System administration
·
Basic IP
networking knowledge
·
Software
Development and management
·
Reporting
·
Analytical
Thinking
·
Business
Process Design and Reengineering
·
Decision
Making
·
Information
Management
·
Problem
Solving
·
Project
Planning and Control
·
Strategic
Thinking and Planning
·
System
Analysis, Design, and Integration
·
Telecommunications
Technology Fundamentals
·
Results
orientation
·
Credibility
·
Building
collaborative relationships
·
Engaged
management
·
Influencing,
Leadership, Power
·
Risk-taking,
Innovation
How to Apply:
All candidates
should apply online at the link below.
For more of the
latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline