The UN World Food Programme
(WFP) is the United Nations frontline agency against world hunger. It is the
largest and longest serving humanitarian agency in Uganda. . Currently WFP
focuses on three priority areas: Saving lives in Emergencies; Building
Resilience through Predictable Safety Nets; Improving Nutrition &
Mother-and Child Health; and Supporting Small Holder Farmers to Access Markets.
WFP has operations in various parts of the Country.

Job Summary: The IT
Operations Assistant will deliver standard software and hardware support services,
as well as monitoring and maintaining a wide range of information sources, to
contribute to the effective delivery of IT services.

Key Duties and Responsibilities:

Conduct
system and equipment maintenance tasks, such as back-up system data and
system protection, to ensure they are running effectively and enable easy
and efficient use.
Carry
out basic monitoring and troubleshooting of server systems to ensure a
consistent delivery of IT services to staff.
Quickly
respond to basic queries about technology and systems to support the
correct application of technology.
Receive
and inspect all incoming assets and report discrepancies in IT materials
inventory to senior colleagues to ensure materials are effectively
tracked.
Perform
basic beta testing and support the roll out of new versions of centrally
supported software to ensure software is operational for WFP staff.
Make
sure that information is up to date and accurate within inventories,
databases, websites, and archives in order to support senior officers in
managing these systems.
With
direction from senior colleagues, collate information to be included in
standard material such as training documentation and web content, to
contribute to the availability of information about services and products.
Follow
set emergency response processes and procedures as required to provide
support in enabling emergency food assistance needs to be met.

Qualifications, Skills and Experience:

The
ideal candidate for the United Nations UN World Food Programme (WFP) IT
Operations Assistant job opportunity should hold a University degree in
any IT related discipline
Academic
or professional experience in computer science.
Previous
experience resolving level 1 IT issues.
Language: Fluency (level C) in English language.

Personal Competencies:

Governance,
Strategy and Architecture: Demonstrates
awareness of overall IT governance structure and system architecture
development to support the process and assist in design of interaction
between systems
Change
Implementation, Project management, Planning and Optimization: Has basic understanding of project
management principles to provide basic estimates on timing, resource utilisation
and costs to facilitate the project planning process.
Technical
Expertise: Understands
technical aspects of own job and applies them in a thorough and systematic
manner to analyze customer’s technical issues and offer value adding
advice and/or solutions.
Service
Management: Understands
and follows the established standards and protocols for service excellence
within own domain to maintain quality of delivery and high levels of
customer satisfaction.
Client
Management: Demonstrates
working understanding of existing hardware, software, servers and network
management to resolve users’ routine problems using WFP’s established
processes and tools.
Procurement
and Contract Management: Assists
in the technology selection process by collating information on vendors
and/or products for evaluation against criteria.

How to Apply:

All candidates who desire to
join the United Nations World Food Programme are encouraged to submit their
applications online at the link below.

Opens the employer’s application pageApply Now →

Deadline: 20^th February 2018

For more of the latest jobs,
please visit http://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

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