Head of Operations – Insurance Jobs – Aldelia Limited

Job Title:   Head of Operations – Insurance

Organisation: Aldelia Limited

Duty Station: Kampala, Uganda

About Organisation:

Aldelia is a global leading human resources company founded in 2005 and specialised in recruitment, outsourcing and payroll management services to blue-chip multinationals and fast-growing SMEs. The group operates in more than 30 countries across all industries and disciplines on four continents. Our mission is to create a better future for people by delivering compliant, world-class and innovative HR solutions to the companies and communities we serve.

Job Summary: We are seeking an experienced Operations Manager to oversee the daily operations of the brokerage firm. The ideal candidate will have a strong background in operations management within the insurance sector, excellent leadership skills, and a commitment to compliance and strategic growth.

Key Duties and Responsibilities:

• Oversee day-to-day operations, ensuring alignment with company objectives and efficient delivery of insurance services.
• Ensure procedures comply with IRA guidelines while maintaining strong relationships with regulators and governing bodies.
• Develop, formulate, and implement business strategies that align with group goals, leveraging in-depth market and industry knowledge.
• Establish performance targets, conduct regular appraisals of operations, and assess policies for continuous improvement.
• Achieve operational results in line with annual budgets and monitor key performance indicators.
• Develop, execute, and monitor strategies for sales teams to drive growth and revenue.
• Proactively build and manage relationships with clients, focusing on large corporate accounts and employing effective sales techniques.
• Develop and sustain strategic partnerships with clients, insurance companies, and underwriters, negotiating beneficial terms.
• Service large corporate clients and actively engage in sales techniques.

Qualifications, Skills and Experience:

• Bachelor’s degree in business administration, Operations Management, or a related field; knowing that a master’s degree is a plus.
• CII qualification or equivalent is desirable.
• Minimum of 5 years of experience in the insurance sector. The ideal candidate should be motivated, innovative, eager to drive change in a fast-paced environment and have a strong understanding of the insurance industry (all lines of business / general and life)
• Excellent public relations skills, with the ability to build and maintain strong relationships with clients, regulators, and industry partners.
• Proven leadership and team management skills.
• Must have a valid driver’s license and a personal vehicle for business travel

How to Apply:

All candidates should send their applications online at the link below.

This vacancy has closed — applications are no longer acceptedApplications closedSee open jobs at Aldelia →

Deadline: 18th September 2025 

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Level of Education: Bachelor Degree

Work Hours: 8

Experience in Months: 60