Job Title: IT Applications Administrator
Organisation: Opportunity Bank
Duty Station: Kampala, Uganda
About Organisation:
Opportunity Bank Uganda Ltd (OBUL) is a member of Opportunity International, a global microfinance institution that provides access to financial services in 27 Countries globally serving over 2 Million customers with Savings, Credit and other transformational services aimed at transforming the lives of low income earners.
Job Summary: The Applications Administrator is responsible for providing support critical business applications including, accounting, HR Systems and other third- party systems.
The role also involves analyzing Business requirements, developing, coding, installing, maintaining software systems a nd support the existing Business applications .
Key Duties and Responsibilities:
- Act as first line support for all application issues.
- Document all operational procedures and keep the departmental operating instructions updated at all times.
- Maintain a Knowledge base of all known application issues.
- Define and document User Acceptance Test (UAT) case scenarios/ plan for application fixes in liaison with business function and ensure all application changes are change managed.
- Fully Support the business with the application parameters maintenances adhering to the parameterization change process, Calenderer maintenance EOD/ EOM/ EOY/SOD processing
- Amend data anomalies resulting from system malfunction and service requests upon necessary authorization and change management.
- Develop technical documents and handbooks to accurately represent application design and code Requirements Life Cycle Management
- Understand client requirements and how they translate in application features
- Design creative prototypes according to specifications
- Perform unit and integration testing before launch
- Provide guidance to the business functions in identification of needs and definition of requirements.
- Provide support in Project management, Business case development, analysis design staged of system implementations.
- Participate in User review sessions and User acceptance session to ensure that the solution delivered is in line with the business requirement
- Conduct functional and non-functional testing
- Identify and resolve operational problems
- Trouble shoots and diagnoses problems.
- Implement security standards (access controls, segregation of duties, usage and exception monitoring)
- Identify and manage the resources necessary for all stages (planning, design estimation, execution) of systems development projects to ensure technical, financial and quality targets are met.
- Test solutions in the test environment and deploy solutions to production.
- Provide support in database management, administration and maintenance
- Monitors and supports alternative delivery channels performance and ensure agreed upon uptime is achieved.
Qualifications, Skills and Experience:
- Bachelor’s Degree in an IT related field
- At least 3 years in systems development and applications support
- Experience in C#/Java Application Development & T24 Programming
- Strong knowledge of MS SQL / MySQL and querying in SQL, T/SQL.
- Demonstrated experience integrating enterprise applications using APIs including RESTful APIs and other relevant integration mechanisms.
- Knowledge of Windows and Unix/Linux operating systems.
- Experience with Power BI, Excel or similar reporting/BI tools
- Experience within a technical support environment, including, core banking applications, database administration, and other enterprise information systems.
- Knowledge and Skills
- Ability to develop, integrate and maintain APIs for enterprise applications.
- Familiarity with Git-based platforms such as GitLab, GitHub, Bitbucket
- Ability to support and maintain Java based application servers
- Practical experience with observability platforms such as SolarWinds Hybrid Cloud Observability, Database Performance Analyser, Dynatrace, or equivalent solutions.
- Proven success in working collaboratively within a team
- Proven ability to balance, prioritize and organize multiple tasks
Competencies and Attributes
- Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully;
- Develops alternative solutions; Works well in group problem solving situations;
- Uses reason even when dealing with emotional topics.
- Proven ability of translating business requirements into technical solutions.
- Proven ability to provide solutions to complex technical problems in a creative and analytic manner.
- Proven ability to balance, prioritize, and organize multiple tasks.
- Accuracy, attention to detail and awareness of deadlines.
- Manages difficult or emotional customer situations; Responds promptly to customer needs;
- Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
- Opportunity Bank is an equal opportunity employer. All qualified candidates are encouraged to apply, regardless of disability, gender, marital status, religion and ethnicity.
How to Apply:
Interested candidates should send their signed application letters, academic documents, together with their curriculum vitae in one PDF Folder clearly stating the job title in the subject line to: Apply by Email not later than 5:00 Pm on Wednesday 7th October, 2026.
Deadline: 7th October 2026
NB: Only shortlisted candidates will be contacted.
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Level of Education: bachelor degree
Work Hours: 8
Experience in Months: 36