HIS and Communication Technology Advisor Jobs – Baylor Uganda

Job Title: HIS and Communication Technology Advisor

Organisation: Baylor Uganda

Duty Station: Kampala, Uganda

About Organisation:

Baylor College of Medicine Children’s Foundation -Uganda (Baylor-Uganda) is an indigenous not-for-profit child health and development organisation affiliated to the Baylor College of Medicine International Paediatric AIDS Initiative (BIPAI), a Network of paediatric HIV/AIDS care and treatment Children’s Clinical Centres of Excellence and international program offices in 11 countries across Africa and Eastern Europe.

Job Summary: The job holder will lead the Health Information Systems & Communication Technology function, develop and implement the organization’s ICT strategy, and ensure the efficient operation of Baylor Foundation Uganda’s ICT systems and services.

Key Duties and Responsibilities:

ICT Governance

• Develop and monitor the implementation of ICT policies and procedures to protect the confidentiality, integrity, and availability of information at Baylor Foundation Uganda (BFU).
• Develop and monitor the implementation of the ICT strategy, workplan, and budget.
• Facilitate and support the audit management process through activities that include coordination of Audit assignments, audit issue consolidation, resolution, and closure.
• Manage and investigate cybersecurity incidents and recommend remedial actions.
• Develop and implement the Business Continuity Plan (BCP) and Disaster Recovery Plan (DRP) and ensure that the required tests of the plan are  executed and test failures addressed.
• Develop, review and certify all backup and recovery procedures, ensuring data security and availability by use of robust backups, storage and protection.
• Provide technical specifications and participate in the evaluation of ICT solutions to support Procurement
• Track the compliance of security controls (Antivirus, OS patches, etc.) and follow up on the closure of gaps for timely remediation.
• Perform routine/scheduled audits of the systems and ensure continuous vulnerability assessments on Baylor Foundation Uganda systems.

ICT Infrastructure/Digitalization

• Develop and ensure implementation of the Digitalization strategy covering all ICT automations, process optimizations, and system integrations to improve efficiency.
• Develop and monitor the implementation of ICT fixed assets management procedures, inclusive of maintenance, disposal, and keeping of accurate records of all assets and inventories in all Baylor- Uganda supported regions
• eHealth Support and ICT Innovation
• Research and recommend software and hardware specific to Health Information Management and drive the development or selection of proposed new technology, products, and system updates
• Use digital health technologies to reduce inefficiencies, improve access, reduce costs, increase quality, and make medicine more personalized for patients.
• Analyze data on digital health by region and design digital health solutions and services that are aligned with changing trends in health
• Promote digital health innovations and drive internal awareness and adoption.
• Act as an internal champion for digital health products, innovations, and projects
• Analyze complex business needs presented by the users and recommend technical solutions.
• Keep the senior management updated on the emerging trends, technologies, and solutions to keep Baylor Foundation Uganda in line with innovation.

ICT Operations Efficiency /Systems Stability

• Keep abreast of ICT industry standards to perform software updates and infrastructure upgrades for all BFU ICT systems i.e.
• Servers, Software, Networks, Phones, etc., ensuring that they are all working efficiently and effectively.
• Perform periodic evaluations of systems and user access to ensure that appropriate controls and access levels are maintained.

People Management and Stakeholder Engagements

• Collaborate with partners that include IPs, line ministries and departments – MoICT and MoH, NITA-U, UCC, Universities, and other agencies.
• Maintain formal partnerships with key internal and external stakeholders; i.e. BFU staff and vendors, to support user needs and changes in requirements.
• Manage and Monitor ICT staff performance, set performance objectives, carry out performance appraisals, and coaching and mentoring of all staff under jurisdiction.
• Identify staff development needs and liaise with the Head of HR for appropriate training and capacity building.
• Manage service level agreements and contracts with ISPs and other ICT service providers to maintain the highest level of service and minimize any service downtime or performance issues.
• Undertake staff sensitization/training on ICT and cybersecurity to address user knowledge gaps and create a culture of ICT security awareness and controls.

Service Management and Project Management

• Implement a system and process for timely response to user concerns/queries in relation to the ICT Service desk and the BFU ICT policy
• Act as the escalation point for incidents, changes, and other service requirements, and provide an effective interface between users and service providers
• Review and approve any code and other application/system changes before deployment into the production and DR environments.
• Track and regularly communicate project status, activities, and achievements
• Review project risk logs to identify high-impact probability items and work with other stakeholders for adequate risk management
• Work with all key process and system owners to conduct a thorough risk assessment and ensure that security and ICT controls are considered at the outset of new projects, products, and initiatives.

Qualifications, Skills and Experience:

• Master’s degree in Information Technology, Computer Science, Software Engineering, Health Information Systems, or related field.
• Relevant Certifications such as ITIL, COBIT, PMP / PRINCE2, CISSP, CISM, CompTIA Security+, CCNP, MCSE, OCP, and Microsoft Azure / AWS certifications are an added advantage.
• Five (5) years of experience in IT and 3 years’ experience at a managerial level in terms of IT and system management
• Experience with Health NGOs and Donor-funded projects is an added advantage.

Experience and Competencies:

• 5 Year(s) Relevant Experience

Competencies:

Required Qualification and Experience:

• Master’s degree in Information Technology, Computer Science, Software Engineering, Health, Information Systems, or related field.

Relevant

• Certifications such as ITIL, COBIT, PMP / PRINCE2, CISSP, CISM, CompTIA Security+, CCNP, MCSE, OCP, and Microsoft Azure / AWS certifications are an added advantage.
• Five (5) years of experience in IT and 3 years’ experience at a managerial level in terms of IT and system management
• Experience with Health NGOs and Donor-funded projects is an added advantage.

Core

• Infrastructure & Systems, e.g., Dynamics ERP and HR systems.
• Network design, configuration, and troubleshooting
• Server management and Virtualization technologies.
• Cybersecurity and Data protection policies
• Risk assessment and mitigation
• Health data systems: DHIS2, EMR integrations
• Cloud & Collaboration
• Exceptional People
• Management and communication skills
• Self-motivated and able to demonstrate high
• initiative
• Must be dynamic, persuasive, and convincing
• Leadership & Management Competencies
• Aligning IT strategy with program/donor objectives
• Developing IT roadmaps and digital transformation plans
• Advising senior management on technology investments
• Leading and mentoring IT teams
• Managing performance and professional development
• Vendor & Stakeholder Management
• Delivering IT projects on time and on budget

NOTE:

• Applications should include a cover letter, CV, daytime telephone contact, three traceable professional references and UNEB certificates as well as University Transcripts
• You must have at least a credit 6 in MATHEMATICS and ENGLISH at Ordinary Level (UCE) .
• Only shortlisted candidates will be contacted for interview. Please note only shortlisted candidates will be contacted.

How to Apply:

All suitably qualified and Interested applicants should apply online at the link below.

Opens the employer’s application pageApply Now →

Deadline: 30th September 2026

NB: Only shortlisted candidates will be contacted.

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Level of Education: postgraduate degree

Work Hours: 8

Experience in Months: 60