IT Officer – Premier Luxury Hotel

Job Title:  IT Officer

Organisation: Premier Luxury Hotel

Duty Station: Kampala, Uganda

Job Summary:   A premier luxury Hotel in Kampala, seeks to hire an IT officer

The key responsibilities of the Hotel IT officer are to manage the hotel’s data security and ensure that all systems are secure and protected against potential threats. You will also be responsible for maintaining and upgrading the hotel’s technology infrastructure as needed.

In addition to managing the technical aspects of the hotel, you will also need to work closely with other hotel staff to ensure that all systems are integrated and working together seamlessly. This may involve working with front desk staff to ensure that the hotel’s reservation system is functioning properly, or working with housekeeping staff to ensure that the hotel’s cleaning and maintenance schedules are properly coordinated.

Key Duties and Responsibilities:

• A warm personality, attentive, and smartly presentable.
• Committed to delivering high levels of customer service.
• Responds courteously and efficiently to queries and problems from guests and system users.
• Ensures cleanliness of all data equipment and computer rooms.
• They must be a self-starter, alert, energetic, responsible, and flexible.
• Responsible for the smooth functioning and coordination of vendors for Guest Internet, Property Management Systems – PMS, Point of Sale – POS, Telephone systems, and other software vendors.
• Ability to troubleshoot hardware and software problems.
• Responsible for overseeing and handling network configuration, Servers, Workstations, Networking equipment, email accounts, and also support for the underlying server/desktop infrastructure.
• Should be capable of doing Root Cause Analysis on a problem.
• Must know the Network fundamentals, general network setup, and device configuration.
• Good knowledge of server hardware, Disk storage technology, and I/O devices.
• Skilled in the usage of system-level profiling tools and network monitoring systems to aid in application performance profiling.
• Knowledge of network infrastructure, including CAT5/6 cabling, wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall, and VPN applications.
• Background in highly available systems and image capture/management systems.
• Extensive knowledge of Active Directory, Management, and Implementations.
• Prepare and implement Preventive Maintenance Schedule for all IT hardware and software.
• Prepare Policies and procedures for the IT Department and the user department.
• Managing Disaster Recovery Process and ensuring regular daily backup is taken.
• Anti-virus setup and day-to-day support.
• Able to plan, assign, and take the report from the department.
• Identifies and implements solutions to user challenges and concerns associated with the use of personal computer equipment.
• Ensure that policies and procedures relating to PCI compliance are updated.
• Maintains a system error/progress log book and deals with reported problems.
• Responsible for ensuring that IT Audit points are implemented as per relevant Standard Operating Procedures.
• Monitors and maintains a proper inventory of hardware and software licenses.
• Is aware of IT Security Policies and ensures implementation through regular staff training.
• Keep updated with the latest hotel technology and security risks regularly.
• Able to perform other IT or Systems-related tasks assigned by the management.

Qualifications, Skills and Experience:

• Excellent communication and listening skills.
• Ability to work under pressure.
• Excellent organizational and prioritization skills, attention to detail, and problem-solving skills.
• Must be mature, pleasant, courteous, cooperative, and an enthusiastic team player who displays good human relations skills.
• Must be flexible in working hours, including weekends, evenings, and holidays.
• A minimum of five 2 years of experience in Hospitality, Operations, and IT support roles.
• Degree in Technology field. Along with In-depth knowledge of Microsoft Operating systems, Microsoft or Cisco certification.
• Experience with these Hospitality-related applications and or systems (PMS, POS, Key card, PBX)

How to Apply:

Applicants Must Submit the Following:

• A detailed and updated Curriculum Vitae (CV) outlining relevant professional experience and achievements
• A formal application letter clearly stating the position applied for and summarizing suitability for the role
• At least three (3) professional referees, including current or most recent employer, with valid contact details
• A copy of a valid National Id.

Apply Now: Send CV and cover letter to Apply by Email by 9th August 2026.  Only shortlisted candidates will be contacted.

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