Relationship Manager – Employee Banking Jobs – Finance Trust Bank

Job Title: Relationship Manager – Employee Banking

Organisation: Finance Trust Bank

Duty Station: Kampala, Uganda

About Organisation:

Finance Trust Bank (FTB) was licensed as a Tier 1 Commercial Bank on 11th November, 2013, taking over the financial services business of Uganda Finance Trust Limited (MDI). Today, Finance Trust Bank is a fully-fledged commercial bank serving a clientele of over 500,000 depositors and over 37,000 borrowers, through a network of 34 branches countrywide. The bank offers a variety of Products and services including; Savings, Current accounts, Loans, Money transfer services and Bills payments to its target market which comprises of micro, small and medium entrepreneurs, salary earners and youth.

Job Summary: The Relationship Manager – Employee Banking will be accountable for managing and sustaining a portfolio of schemes (companies and institutions) that have signed up for scheme banking and personal financing solutions for their employees. The role will ensure consistency, risk control, quality of service delivery, and turnaround time across the scheme’s portfolio.

Key Duties and Responsibilities:

Schemes Relationship Management

• Act as the primary contact for assigned schemes.
• Carry out promotional, loyalty, and public relations activities within the schemes.
• Coordinate communication on service standards, pricing, relationship contacts, and product changes.

Business Growth and Portfolio Management

• Work closely with the Employee Banking team, Branch Managers, Regional Managers, and Branch Business Supervisors to drive delivery of portfolio targets.
• Support growth of the scheme’s portfolio through acquisition, retention, and cross-selling initiatives.

Loan Repayment and Portfolio Quality

• Work with the Schemes Administration team to ensure timely invoicing and repayment of loans.
• Follow up branches on non-repayment cases within the scheme’s portfolio.
• Monitor portfolio performance and ensure adherence to risk and service standards.

Training and Capacity Building

• Train and support the Employee Banking team on product offerings and requirements.
• Ensure high quality credit files are prepared by the team.

Customer Service and Complaints Management

• Manage customer complaints and ensure timely resolution with branches.
• Maintain high levels of customer satisfaction and service delivery standards.

Stakeholder Engagement

• Build and maintain strong relationships with internal and external stakeholders to add value to the scheme’s portfolio.
• Engage key contacts within employer institutions to strengthen partnerships.

Product Development and Market Intelligence

• Research, review, and recommend product or process improvements in line with customer needs and market trends.

Compliance and Risk Management

• Ensure adherence to all credit policies, procedures, and service standards.
• Support implementation of risk and control measures within the scheme’s portfolio.

Any Other Duties

• Perform any other duties as may be assigned from time to time.

Qualifications, Skills and Experience:

• Bachelor’s degree in finance, Commerce, Business Administration, Economics, Statistics, Management, or a related field.
• Professional banking qualification or master’s degree is an added advantage.
• Relevant practical training in Employee Banking product management.
• Minimum of 3 years’ experience in a banking or similar environment , with exposure to Sales, Schemes, and Relationship Management .
• Strong credit analysis skills and business acumen.
• Candidates must have exposure to leading sales teams in the region.

Business Behaviors & Personal Specifications

• High level of integrity and professionalism.
• Strong analytical, critical thinking, and problem-solving skills.
• Excellent verbal and written communication skills.
• Strong interpersonal and relationship management skills.
• Ability to work under pressure and meet targets.
• Good understanding of Employee Banking products, pricing, and positioning.
• Strong computer literacy and numerical skills.
• Team player with ability to build relationships across teams.
• Demonstrates leadership behaviors and aligns with the Bank’s values.

How to Apply:

Suitably qualified candidates should address their application to Head, Human Resource, Finance Trust Bank, TWED PLAZA, Plot 22B, Lumumba avenue , Kampala, Uganda, and email it to Apply by Email as well as photocopies of academic testimonials, and a CV. The CV should include telephone contacts and email addresses of three referees, one of who should be the most recent employer.

Closing date for submission of the applications is 3rd August 2026.   Only shortlisted candidates will be contacted directly on Tel. Numbers 0312 222600 or 0414 341275 ONLY .

Deadline: 3rd August 2026

NB: Only shortlisted candidates will be contacted.

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Level of Education: bachelor degree

Work Hours: 8

Experience in Months: 36