Branch Supervisor and Customer Relationship Officer Jobs – Ramco Gas

Job Title: Branch Supervisor and Customer Relationship Officer

Organisation: Ramco Gas

Duty Station: Entebbe, Uganda

Job Summary: We are seeking a proactive and customer-focused Branch Supervisor & Customer Relationship Officer to oversee the day-to-day operations of our retail branch, drive business growth, and deliver outstanding service.

Key Duties and Responsibilities:

• This role requires a results-driven individual who can ensure operational efficiency, lead a small team, and uphold the highest levels of customer satisfaction.
• You will be responsible for acquiring new business, meeting monthly performance targets (as assigned at the beginning of each month), and ensuring that all branch operations run smoothly and efficiently.
• You will also manage the branch team, ensure punctuality and attendance, and report any staffing issues promptly.
• Additional personnel may be added to your branch based on directives from the Commercial Director.

Sales & Customer Relationship

• Actively seek and acquire new business opportunities to grow the customer base.
• Meet or exceed monthly performance targets as assigned.
• Maintain strong relationships with existing customers and ensure 100% satisfaction in all interactions.
• Understand customer needs and recommend suitable RamcoGas products and services.
• Respond to and resolve customer complaints in a timely, professional manner.

Branch Operations

• Ensure efficient day-to-day branch operations, including product restocking, dispatching orders, and managing customer orders.
• Ensure all customer orders are dispatched and delivered within 1 hour of being placed.
• Maintain a clean, organized, and well-presented sales floor.
• Monitor and report stock levels daily; reconcile against sales and deliveries.
• Process payments accurately using the Point of Sale (POS) system.
• Conduct daily start-of-day and end-of-day reporting, including cash reconciliation and sales reports.

Team Supervision & Compliance

• Manage branch staff (currently includes one assigned driver).
• Ensure team members report to work on time and adhere to company protocols.
• Promptly report absenteeism or any disciplinary issues to management.
• Support recruitment or onboarding of new staff if directed by the Commercial Director.

Administrative & Reporting

• Receive and reconcile all funds and deliveries from sales and delivery personnel.
• Accurately record all financial transactions and ensure timely banking of cash.
• Maintain daily logs and reports for inventory, customer orders, and branch performance.

Qualifications, Skills and Experience:

• Diploma or higher qualification.
• Proven experience in retail sales or customer relationship roles.
• Ability to supervise staff and manage day-to-day operations independently.
• Strong organizational and communication skills.
• Proficiency in POS systems and Microsoft Office (Excel, Word, PowerPoint).
• Ability to work under pressure and meet performance targets.

How to Apply:

All suitably qualified and Interested applicants should apply online at the link below.

Opens the employer’s application pageApply Now →

Deadline: 31st July 2026

NB: Only shortlisted candidates will be contacted.

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Level of Education: associate degree

Work Hours: 8

Experience in Months: no experience