Branch Supervisor Jobs – C-Care Uganda

Job Title:   Branch Supervisor

Organisation: C-Care Uganda

Duty Station: Kampala, Uganda

About Organisation:

C-Care IHK formerly International Hospital Kampala (IHK) is a tertiary, multi-specialty hospital that lays its foundation on a ‘Patient first’ ideology. It has been known for delivering leading-edge healthcare to cater for the changing needs of the growing populace and is the epitome of medical innovations and quality healthcare that offers easy connectivity and accessibility to patients from all over the East African region.

Job Summary: A highly experienced Branch Supervisor responsible for overseeing the operations of the IMC Kololo branch, a premium clinic serving high-level corporate clients and the affluent Kololo community. The role requires a strong focus on delivering exceptional patient experience, ensuring seamless day-to-day operations, and maintaining high standards of clinical and administrative efficiency. The Branch Supervisor is also expected to support business growth through client relationship management, team leadership, and continuous service improvement.

Key Duties and Responsibilities:

• Patient Experience Excellence
• Ensure a seamless, high-end patient journey from reception to discharge
• Manage VIP and corporate client interactions with professionalism and discretion
• Proactively resolve complaints within agreed timelines
• Operational Leadership
• Oversee daily clinic operations, ensuring efficiency during peak hours (morning and lunch)
• Coordinate super-specialist schedules to maximize utilization and patient flow
• Maintain high standards of cleanliness, ambiance, and service delivery
• Corporate & Business Growth
• Build and maintain relationships with corporate clients and high-net-worth individuals
• Develop strategies to attract and retain Kololo residential clientele
• Drive revenue growth through service optimization and client engagement
• Team Management
• Lead, mentor, and supervise clinical and administrative teams
• Instil a culture of accountability, professionalism, and customer-centric care
• Ensure optimal staffing aligned with patient volumes
• Financial & Performance Management
• Monitor revenue, costs, and clinic performance against targets
• Drive efficiency in resource utilization and cost control
• Track KPIs including patient experience, turnaround times, and service uptake

Qualifications, Skills and Experience:

• Bachelor’s degree in healthcare management, Business Administration, or related field
• 4 years of experience managing a high-end healthcare facility or hospitality environment
• Experience handling corporate clients and premium service delivery and business development is an added advantage
• Key Competencies:
• Exceptional interpersonal and communication skills.
• Strong leadership and decision-making ability.
• High emotional intelligence and professionalism.
• Attention to detail and service excellence mindset.
• Ability to manage high-pressure, fast-paced environments.

How to Apply:

All candidates should apply online at the link below.

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Deadline: 23rd April 2026

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Level of Education: bachelor degree

Work Hours: 8

Experience in Months: 48