Lead Generator (Fresher Customer Service Jobs) – ABSA Bank Uganda

Job Title: Lead Generator (Fresher Customer Service Jobs)

Organisation: ABSA Bank Uganda

Duty Station: Kampala, Uganda

About Organisation:

Absa Group Limited (formerly Barclays Bank UK) is a diversified standalone African financial services group, delivering an integrated set of products and services across personal and business banking, corporate and investment banking, wealth, investment management and insurance. Absa Group Limited is listed on the JSE and is one of Africa’s largest diversified financial services groups with a presence in 12 countries across the continent and around 41 000 employees

Job Summary: Generate Leads for Sales

Key Duties and Responsibilities:

• Sales to Retail customers with operational rigor and compliance with KYC requirements: (80%)
• Deliver exceptional sales performance by identifying and meeting customer needs through selling & cross selling of Bank’s consumer lending products to meet set sales targets.
• Provide direct “hands on” sales support (quality lead generation and effective follow up) to generate and convert quality leads into sales.
• Submit and check correctness of the completed application forms of different products in line with Bank policies and requirements to line manager for review.
• Comply with general Operational risk & Rigor requirements e.g., Health & Safety standards and security of premises, KYC, and anti-money laundering regulations.
• Customer Service (15) %
• Provide excellent timely customer service in line with Absa values and policies.
• Resolve customer queries, complaints and process their applications within the bank ‘s service level agreements.
• Escalate any unresolved queries, or queries not resolved in a short period of time to the Line Manager.
• Build relationships with internal service providers (Operations and the KYC Helpdesk, credit unit) to ensure a quick turnaround time of escalated queries, complaints, and submitted product applications.

Technical Experience and Capability (5) %

• Pursue continued improvement in personal development by participating in learning and development trainings assigned.
• Agree annual performance objectives with the line manager, including specific sales targets.

Qualifications, Skills and Experience:

• Bachelors Degree that is relevant to the role
• Experience in a front-line banking sales/marketing/service environment.
• Role requires pro-active sales generation, and the role holder will be required to spend a lot of time in the field making sales pitches to potential customers.

Knowledge & Expertise:

Education and Experience Required

First Class or Second Class degree

• A credit in math and English at O level
• At least 2 Principal Passes in A level
• Experience of competitor products sales advantage

Communication and Interaction required:

• Staff in own area (manager, subordinates, colleagues)
• Staff outside own area
• Internal customers (other than staff in own area)

External Customers

Knowledge & Skills:

• Basic knowledge of the bank’s products and services advantage
• Basic understanding of how the Bank operates advantage
• Knowledge of local banking policies and laws

Essential

• Outstanding relationship and interpersonal skills
• Strong selling and negotiation Skills

Strong Presentation Skills

• Problem solving Skills

Team Skills

Communications Skills

• sales focus

Preferred

• Thorough understanding of the financial services industry.
• Proven sales track record in financial services or related industry.
• Competitor product sales experience

Innovativeness

How to Apply:

All suitably qualified and Interested applicants should apply online at the link below.

This vacancy has closed — applications are no longer acceptedApplications closedSee open jobs at ABSA Bank →

Deadline: 22nd June 2026

NB: Only shortlisted candidates will be contacted.

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Level of Education: bachelor degree

Work Hours: 8

Experience in Months: no experience