Corporate Affairs & Customer Experience Manager Jobs – Movit Products

Job Title:  Corporate Affairs & Customer Experience Manager

Organisation: Movit Products

Duty Station: Kampala, Uganda

About Organisation:  

Movit Products Limited (MPL) is a leading Quality Cosmetics Manufacturing Company in Africa with operations in Uganda, Kenya, Tanzania, Zambia, Rwanda, Burundi, Democratic Republic of Congo and South Sudan. Movit Products Limited manufactures healthy beauty hair, skin and nail care products aimed at empowering every person to face life with confidence.

Job Summary: The Corporate Affairs & Customer Experience Manager is responsible for leading the organization’s corporate affairs strategy while driving a customer centric culture across the business. The role ensures effective stakeholder engagement, brand reputation management, regulatory compliance, and the continuous improvement of customer experience

Key Duties and Responsibilities:

• Corporate Affairs Strategy & Reputation Management
• Develop and implement corporate affairs strategies aligned with the organization’s strategic objectives.
• Manage corporate communications, including media relations, press releases, crisis communication, and executive messaging.
• Safeguard and enhance corporate reputation through proactive stakeholder engagement and public relations initiatives.
• Oversee corporate social responsibility (CSR) and sustainability initiatives where applicable. Monitor public sentiment and industry developments that may impact the organization.
• Stakeholder Engagement & Public Affairs
• Build and maintain strong relationships with regulatory authorities, government agencies, and industry bodies.
• Represent the organization in external forums, meetings, and public engagements.
• Ensure alignment between corporate messaging and stakeholder expectations.
• Provide strategic counsel to senior leadership on public affairs matters and risk mitigation.
• Customer Experience Strategy Development
• Design and implement a comprehensive customer experience strategy across all customer touchpoints.
• Align customer experience initiatives with corporate brand positioning and business goals.
• Drive a customer-centric culture throughout the organization.
• Establish governance frameworks for customer experience standards and service excellence.
• Customer Insight & Journey Optimization
• Lead the collection and analysis of customer feedback, surveys, complaints, and service data.
• Utilize data analytics tools to identify customer trends, behaviors, and improvement opportunities.
• Develop and manage customer journey mapping initiatives to identify pain points and service gaps.
• Collaborate with cross-functional teams to implement corrective and enhancement initiatives.
• Reporting & Continuous Improvement
• Develop and present corporate affairs and customer experience reports to senior management.
• Track key metrics including brand perception, stakeholder engagement, customer satisfaction (CSAT), NPS, and complaint resolution timelines.
• Continuously evaluate processes and recommend improvements aligned with industry best practices.
• Stay updated on regulatory changes, industry developments, and emerging customer experience trends.
• Quality Management
• Ensure all corporate affairs and customer experience activities comply with the company’s Quality Management System (QMS), ISO standards, and internal procedures.
• Maintain accurate documentation for communication approvals, stakeholder engagements, research programs, and reports.
• Monitor consistency, accuracy, and quality of corporate messaging and customer programs. Compliance
• Ensure regulatory compliance in execution of duties in the country.
• Ensure Adherence to Movit Group and In Country Policies and Procedures.

Qualifications, Skills and Experience:

• Bachelor’s degree in Business Administration, Marketing, Communications, Public Relations, or a related field.
• 5-8 years of experience in corporate affairs, public relations, customer experience management, or a related leadership role.
• Competencies Required:
• Behavioural
• Must be of unquestionable integrity, Honesty, Trustworthiness and Professionalism Leadership
• Must be a team player
• Must be a self-starter and have an appreciation of business growth and priorities.
• Strong Leadership potential to effectively drive a business agenda and operational coordination of activities.
• Knowledge.
• In-depth understanding of corporate affairs, public relations, and stakeholder engagement strategies.
• Strong understanding of customer experience principles and best practices.
• Knowledge of regulatory frameworks and corporate governance requirements.
• Familiarity with CRM systems, customer analytics tools, and media monitoring platforms. Understanding of brand positioning and reputation management frameworks.

Skills

• Analytical Skills.
• Communication Skills.
• Project Management:
• Problem-Solving Skills.
• Leadership & Collaboration.
• Technology Proficiency.
• Attributes include:
• Self-Starter & Action Oriented.
• Ability to harness peer Relationships.
• Agile and Driven.
• Collaboration.
• Problem Solving.
• Physical Requirements and Environmental Conditions
• Ability to work at a desk or in front of a computer for extended periods.
• Ability to engage in occasional travel for research, customer visits, or team meetings.

How to Apply:

Send your applications to Apply by Email

Deadline: 28th February 2026

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Level of Education: bachelor degree

Work Hours: 8

Experience in Months: 60