Job Title: IT Support Officer (General Elections 2026) – 183 Positions
Organisation: Electoral Commission
Duty Station: Kampala, Uganda
About Organisation:
The Electoral Commission, established under Article 60 of the Constitution of the Republic of Uganda and mandated to conduct public elections and referenda, invites applications from suitably qualified persons with proven integrity and initiative, results oriented, able to work in teams under minimum supervision, and excellent client care to fill vacant positions on Short-Term Contract Basis within its establishment.
Job Summary: To provide technical IT support during the General Elections, ensuring smooth operations of election systems at tally centers, polling stations, and election management systems (ERTDS and BVVS). The officer will also be involved in training of tally clerks and BVVK operators.
Key Duties and Responsibilities:
- Providing technical support for election technology systems, including the Biometric Voter Verification System (BVVS) at polling stations.
- Offering on-site IT support at District Tally Centers, Divisions, and Regional Offices to ensure proper system functioning.
- Supporting the Electronic Results Transmission and Dissemination System (ERTDS) at tally centers.
- Providing support at Headquarters and the National Tally Center (NTC) for configuration, monitoring, and troubleshooting.
- Installing, configuring, and maintaining election IT equipment, including servers, laptops, tablets, routers, and other network devices.
- Ensuring secure setup and functioning of polling day ICT infrastructure.
- Training Tally Clerks and BVVK Operators on the use of election IT systems to ensure smooth results entry, verification, and transmission.
- Troubleshooting hardware, software, and connectivity issues promptly to avoid disruption of election activities.
- Assisting in testing, training, and simulation exercises before polling day.
- Documenting incidents and providing technical reports to supervisors.
- Performing any other duties assigned by supervisors in relation to IT and election systems.
Qualifications, Skills and Experience:
- Bachelor’s degree (Hons) in Information Technology, Computer Science, Business Computing or related field.
- At least 2 years of experience in IT support, Systems Administration, or troubleshooting.
- Hands-on experience with networks, databases, and ICT hardware/software support.
- Knowledge of election technology systems (such as BVVS or results transmission systems) will be an added advantage.
- Experience in training or capacity building is desirable.
- Must be willing to be deployed in any district of the country.
Skills and Competencies
- Strong problem-solving and analytical skills.
- Ability to work under pressure in a high-stakes environment.
- Excellent communication and interpersonal skills.
- Ability to train and support non-technical staff effectively.
- High integrity and commitment to confidentiality.
- Willingness to work long and irregular hours, including nights and weekends.
How to Apply:
Applications with comprehensively typed CVs showing the applicant’s contact address with day time telephone numbers, addresses and day time telephone numbers of three referees, copies of certified academic transcripts and certificates plus a copy of National Identification Card should be sent to the Central Registry addressed to the Head, Human Resources Management as indicated below, not later than 25th Sept, 2025.
Envelopes should be clearly marked at the top with the words “Application for the post of “Information Technical Support” and addressed to:
Head, Human Resource Management Department,
Electoral Commission.
Plot 1-3 & 5,
7th Street Industrial Area
P.O. Box 22678
Kampala, Uganda
Copies of academic certificates and National Identity Card, a comprehensive CV with 2 referees and day time telephone contact, and two pass-port size photos should be attached to the application form.
A short-list of candidates to appear for interviews will be pinned at the respective offices of the District Election Administrators/Returning Officers indicating the dates and venues for conducting interviews.
Deadline: 25th September 2025
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Level of Education: Bachelor Degree
Work Hours: 8
Experience in Months: 24