IT Support Officer – Downtown Jobs – Watoto

Job Title:  IT Support Officer – Downtown

Organisation: Watoto

Duty Station: Kampala, Uganda

About Organisation:

Watoto Church Ministries is a Church committed to celebrating Christ and caring for the community. The Church in pursuing its vision has experienced exponential growth in the past 40 years and currently comprises 17 Celebration Centers (Church campuses), 3 Children’s villages, 2 Baby Homes, an FM radio station, Schools and some farms.

Job Summary: Watoto is seeking to recruit an IT Support Officer to provide support in the management and maintenance of the ICT systems for Watoto Ministries.

Key Duties and Responsibilities:

• Help develop and implement standardised ICT procedures and forms.
• Contribute to the creation and design of modern, cutting-edge ICT solutions for Watoto Ministries, leveraging industry trends.
• Oversee adherence to and enforce compliance with ICT policies and procedures.
• Perform maintenance on the system’s infrastructure and end-user devices.
• Implement ICT system operational plans, oversee inventory management, and manage asset inventory.
• Ensure timely and seamless user access to applications and systems, troubleshoot network failures efficiently, and resolve issues promptly.
• Provide first-line and initial IT support, document and log incidents, and ensure they are tracked to resolution.
• Collaborate with users to review applications and determine needed enhancements or new
• Oversee and manage external suppliers’ performance to guarantee adherence to agreed service standards.
• Manage and coordinate a structured ICT training program to enhance user capabilities, ICT skills, application expertise, and awareness.
• To prepare periodic reports in line with the organisation’s reporting guidelines to management.

Qualifications, Skills and Experience:

• The applicant for the role should hold at least a minimum of Bachelor’s degree in ICT or Computer Science.
• At least a minimum of two years’ working experience in a reputable organisation.
• : Should have an industry Certification from either CISCO, Microsoft, or Oracle.
• Previous experience with Microsoft Dynamics will be an added advantage.
• Possess excellent organisational and time management skills.
• Good effective communication, interpersonal skills, provide courteous, responsive customer service.
• Should be a team player, result-oriented, self-motivated and able to work under minimal supervision

How to Apply:

All suitably qualified and interested candidates can apply by visiting our website;

Opens the employer’s application pageApply Now →

Go to Apply for a job section

• Under that, view the Job Role and click on the link that reads; Apply
• Fill out the form that will be open and submit after all sections have been filled.
• Submit your CV, academic and professional documents, and a cell/pastor’s recommendation letter to careers@watotochurch.com (Subject Line: Job Title First Name, Last Name)

Deadline: 25th July 2025

For more of the latest jobs, please visit  https://www.theugandanjobline.com or find us on our facebook page  https://www.facebook.com/UgandanJobline

Level of Education: Bachelor Degree

Work Hours: 8

Experience in Months: 24