Product Manager – Retention Careers – M-KOPA

Job Title:    Product Manager – Retention

Organisation: M-KOPA

Duty Station: Kampala, Uganda

About the Company:

The scale and impact of our work is massive. M-KOPA is a fast-growing Fin Tech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives.

Job Summary:   We are looking for a Product Manager to help drive M-KOPA’s mission of building transformative lifetime financial partnerships with our customers. This role offers the opportunity to drive significant customer and business impact through the implementation and iteration of critical engineering systems, internal tooling, and business processes. You’ll work with talented cross-functional teams including engineers, data scientists, analysts, designers, and commercial stakeholders across multiple countries.

We are looking for a technical and/or analytical PM for this role — if you have a fondness for engineering and/or you love digging into data, you might be a good fit!

Key Duties and Responsibilities:   In this role, you would be responsible for:

• Owning the strategic direction and evolution of critical engineering systems and business processes
• Working with engineers to drive continuous improvement in our systems’ capabilities
• Partnering with data scientists and analysts to understand user needs and implement novel methodologies
• Getting feedback from customers and customer care teams to understand customer pain points
• Analyzing data to understand the largest areas of opportunity for further improvements
• This is a fully remote role and will include travel across our different markets and working within the UTC -1 through UTC+3 time zones.

Qualifications, Skills and Experience:  Your application should demonstrate:

• 3+ years of product management experience
• Strong technical and/or analytical skills, including the ability to conduct your own complex data analysis
• Proven ability in solving technical and/or analytical problems
• Ability to work with diverse, distributed teams across multiple countries
• Strong interpersonal, communication, and collaboration skills
• Experience in data-driven decision making and strategy development
• Experience with agile methodologies and cross-functional team leadership
• Nice to have: Experience with data science models

How to Apply:

If you are ready to make a difference and drive financial excellence in a dynamic and innovative environment, we want to hear from you!

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